Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behavior (OCB) Dengan Mediasi Komitmen Organisasional (Studi Pada Bank BUMN X Kantor Cabang Universitas Brawijaya Malang)

Utomo, Agus Setiyo (2017) Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behavior (OCB) Dengan Mediasi Komitmen Organisasional (Studi Pada Bank BUMN X Kantor Cabang Universitas Brawijaya Malang). Sarjana thesis, Universitas Brawijaya.

Abstract

Penelitian ini dilakukan di Bank BUMN X Kantor Cabang Universitas Brawijaya Malang. Tujuan dari penelitian ini adalah untuk mengetahui dan menganalisis pengaruh kepuasan kerja terhadap komitmen organisasional, pengaruh komitmen organisasional terhadap Organizational Citizenship Behavior (OCB), pengaruh kepuasan kerja terhadap Organizational Citizenship Behavior (OCB), dan pengaruh kepuasan kerja terhadap Organizational Citizenship Behavior (OCB) dengan mediasi komitmen organisasional. Jenis penelitian yang digunakan adalah penelitian explanatory research untuk menjelaskan hubungan atau pengaruh antar variabel yang diteliti. Sampel yang digunakan adalah 80 respnden. Metode pengumpulan data dalam penelitian ini menggunakan kuesioner yang diukur dengan skala likert, sedangkan analisis data menggunakan analisis deskriptif dan analisis jalur untuk mengetahui pengaruh kepuasan kerja terhadap Organizational Citizenship Behavior (OCB) yang dimediasi oleh komitmen organisasional karyawan PT. Bank BUMN (Persero) Tbk. Kantor Cabang Brawijaya Malang. Hasil dari penelitian menunjukkan bahwa kepuasan kerja berpengaruh signifikan terhadap komitmen organisasional, komitmen organisasional berpengaruh signifikan terhadap Organizational Citizenship Behavior (OCB), kepuasan kerja berpengaruh signifikan terhadap Organizational Citizenship Behavior (OCB), kepuasan kerja tidak berpengaruh signifikan terhadap Organizational Citizenship Behavior (OCB) dengan mediasi oleh komitmen organisasional.

English Abstract

This research is conducted in Bank BUMN X, a state owned bank, in the Branch Office of Brawijaya University Malang. This study tries to determine and analyze the effect of job satisfaction on organizational commitment, the effect of organizational commitment on Organizational Citizenship Behavior (OCB), the effect of job satisfaction on Organizational Citizenship Behavior (OCB), and the effect of job satisfaction on Organizational Citizenship Behavior (OCB mediated by organizational commitment. This explanatory research tries to clarify the relationship or influence between the variables being studied. The data of this study are collected through Likert scale questionnaires distributed to 80 respondents. They are analyzed using descriptive analysis and path analysis. The results of the study show that job satisfaction gives a significant effect on organizational commitment; organizational commitment gives a significant effect on Organizational Citizenship Behavior (OCB); job satisfaction gives a significant effect on Organizational Citizenship Behavior (OCB); and job satisfaction has no significant effect on Organizational Citizenship Behavior (OCB) mediated by organizational commitment.

Item Type:	Thesis (Sarjana)
Identification Number:	SKR/FE/2017/786/051801258
Uncontrolled Keywords:	Kepuasan Kerja, Komitmen Organisasional, Organizational Citizenship Behavior (OCB)
Subjects:	600 Technology (Applied sciences) > 658 General management > 658.3 Personnel management (human resource management) > 658.31 Elements of personnel management > 658.314 Motivation, morale, discipline > 658.314 2 Incentives > 658.314 22 Job satisfaction
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	Yusuf Dwi N.
Date Deposited:	01 Feb 2018 03:28
Last Modified:	03 Nov 2021 02:45
URI:	http://repository.ub.ac.id/id/eprint/8659

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