Pongsapan, Marchelyn (2017) The Measurements Of Balanced Scorecard To Support Planning And Management Performance Improvement At Ub Guest House Malang. Sarjana thesis, Universitas Brawijaya.
Abstract
Pengukuran kinerja adalah pengukuran yang digunakan untuk membantu meningkatkan kinerja management sebuah perusahaan. Pada tahun 2014 - 2015 UB Guest House mengalami penurunan kinerja managemen oleh sebab itu penelitian ini bertujuan untuk mengukur kinerja UB Guest House secara keseluruhan bukan hanya dari segi financial akan tetapi dari segi non-financial sehingga dapat digunakan sebagai tolak ukur dalam perencanaan dan peningkatan kegiatan dalam UB Guest House Malang secara berkesinambungan. Jenis penelitian ini diklarifikasikan kedalam penelitian deskriptif dan teknik pengumpulan data dengan menggunakan teknik penelitian lapangan atau observasi dan metode pengumpulan data primer dalam bentuk penyebaran kuesioner dengan menggunakan instrument Balanced Scorecard (BSC), dari hasil evaluasi dengan menggunakan pendekatan dari empat perspektif dalam metode Balanced Scorecard menunjukkaan bahwa secara keseluruhan UB Guest House melaksanakan kinerja dengan baik dan seimbang.
English Abstract
Performance measurement is a measurement used to help improve a company's management performance. In 2014 - 2015 UB Guest House experienced a decrease in management performance therefore this study aims to measure the performance of UB Guest House as a whole not only in terms of financial but in terms of non-financial so it can be used as a benchmark in planning and improving activityy in UB Guest House Malang continuously. This research is quantitative descriptive research and uses field research or observation techniques to collect data.The primary data is in the form of questionnaire and explained by Balamced Scorecard (BSC). From the analysis result using four perspectives in Balanced Scorecard, it showed that overall UB Guest House performs well and has a balance performance.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FE/2017/607/051710582 |
| Uncontrolled Keywords: | Balanced Scorecard, Perspektif Keuangan, Perspektif Pelanggan, Perspektif Bisnis Internal, Perspektif Pertumbuhan dan Pembelajaran, Balanced Scorecard, Financial Perspective, Customer Perspective, Internal Business Perspective, Growth Perspective and Learning. |
| Subjects: | 600 Technology (Applied sciences) > 658 General management > 658.3 Personnel management (human resource management) > 658.31 Elements of personnel management > 658.312 Conditions of employment, performance rating, utilization of personnel > 658.312 5 Performance rating (evaluation) |
| Divisions: | Fakultas Ekonomi dan Bisnis > Akuntansi |
| Depositing User: | Nur Cholis |
| Date Deposited: | 07 Dec 2017 01:49 |
| Last Modified: | 18 Dec 2020 02:45 |
| URI: | http://repository.ub.ac.id/id/eprint/6582 |
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