Fauzan, Riva Aprilliana (2020) Analisis Kualitas Layanan Akademik Pendidikan Tinggi Terhadap Kepuasan Mahasiswa Menggunakan Model Higher Education Performance (HEdPERF) (Studi Pada Mahasiswa Program Studi S1 Manajemen Fakultas Ekonomi Dan Bisnis Universitas Brawijaya). Sarjana thesis, Universitas Brawijaya.
Abstract
Penelitian ini bertujuan untuk mengetahui pengaruh kualitas layanan akademik pendidikan tinggi dari model Higher Education Performance (HEdPERF) terhadap kepuasan mahasiswa. Jenis penelitian ini adalah penelitian eksplanatori yang menjelaskan kedudukan variabel yang sedang diteliti serta hubungan antara satu variabel dengan variabel lainnya. Terdapat 356 responden mahasiswa Program Studi S1 Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya dari angkatan 2016 hingga angkatan 2019 dengan menggunakan teknik proportionate stratified random sampling melalui kuesioner lima poin skala Likert. Analisis data dilakukan dengan menggunakan uji asumsi klasik dan analisis regresi linear berganda dengan bantuan software IBM SPSS versi 25. Hasil penelitian ini adalah non-academic aspects, academic aspects, reputation, dan access berpengaruh positif signifikan terhadap student satisfaction. Sementara, program issues tidak mempunyai pengaruh terhadap student satisfaction.
English Abstract
This study aims to determine the effect of higher education academic service quality from the Higher Education Performance (HEdPERF) model on student satisfaction. This type of research is explanatory research that explains the positions of the variable being studied as well as the relationship between one variable with another variable. There were 356 respondents from the students of the Undergraduate Management Study Program Faculty of Economics and Business Universitas Brawijaya batch 2016 to 2019 using the proportionate stratified random sampling technique through a five-point Likert scale questionnaire. Data analysis was performed using the classic assumption test and multiple linear regression analysis using IBM SPSS version 25 software. As a result, non-academic aspects, academic aspects, reputation, and access significantly positive effect on student satisfaction. Conversely, program issues do not affect student satisfaction.
Other obstract
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| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | 0520020217 |
| Uncontrolled Keywords: | Kualitas Layanan, HedPERF, Kepuasan Mahasiswa, Service Quality, HEdPERF, Student Satisfaction |
| Subjects: | 600 Technology (Applied sciences) > 658 General management > 658.8 Managemet of marketing > 658.81 Sales management > 658.812 Customer relations |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen |
| Depositing User: | Nur Cholis |
| Date Deposited: | 25 Feb 2021 16:06 |
| Last Modified: | 13 Apr 2023 02:04 |
| URI: | http://repository.ub.ac.id/id/eprint/183396 |
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