Yulitarahmi, Aliffia (2019) A Performance Evaluation Using Balanced Scorecard (A Case Study On Unit Gemilang In Tupperware Pt Adicitra Prima Kencana Malang City). Sarjana thesis, Universitas Brawijaya.
Abstract
Penelitian ini bertujuan untuk mengetahui kinerja unit Gemilang Tupperware PT Adicitra Prima Kencana Malang dan mengevaluasinya dengan metode Balanced Scorecard pada empat perspektif yaitu Keuangan (3 tolok ukur), Pelanggan (1 tolok ukur), Internal Business (3 tolok ukur) , dan Pembelajaran dan Pertumbuhan (4 tolok ukur). Dengan menggunakan penelitian deskriptif kuantitatif, data dikumpulkan melalui wawancara, dokumentasi dan penyebaran kuisioner menggunakan metode purposive sampling. Untuk perspektif pelanggan yang diambil sebanyak 50 responden yang sudah pernah melakukan transaksi dengan Unit Gemilang dan sample sebanyak 17 karyawan yang ada pada Tupperware PT Adicitra Prima Kencana untuk Perspective Pembelajaran dan Pertumbuhan yang diolah dengan software SPSS ver. 25. Sedangkan pengumpulan data pada perspektive keuangan dan perspektif bisnis internal berasal dari data primer dan sekunder. Dari penelitian menunjukkan keseluruhan dalam kategori CUKUP BAIK. Dari hasil penelitian ini menujukkan bahwa Balanced Scorecard mampu mengukur kinerja unit Gemilang pada Tupperware PT Adicitra Prima Kencana kota Malang.
English Abstract
This research aims to discover the performance of Gemilang unit Tupperware PT Adicitra Prima Kencana Malang and evaluate it using Balanced Scorecard method from Financial Performance (3 measuring rods), Customer (1 measuring rod), Internal Business (3 measuring rods), and Learning and Growth (4 measuring rods). This research employed descriptive quantitative approach and data collection method is done through interview, documentation, and questionnaire with purposive sampling. For Customer Perspective, the samples are 50 respondents who already made transactions under Gemilang unit, and for Learning and Growth the samples are 17 employees of Tupperware PT Adicitra Prima Kencana. Furthermore the data are processed through the SPSS software ver. 25. Whilst, data collection for Financial Perspective and Internal Business Perspective proceeded from primer and secondary data. In conclusion, Gemilang unit Tupperware PT. Adicitra Prima Kencana Malang is in a GOOD ENOUGH condition.
Other obstract
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| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FEB/2019/326/051907914 |
| Uncontrolled Keywords: | Balanced Scorecard, Pengukuran Kinerja, Balanced Scorecard, Performance Measurement |
| Subjects: | 600 Technology (Applied sciences) > 658 General management > 658.3 Personnel management (human resource management) > 658.31 Elements of personnel management > 658.312 Conditions of employment, performance rating, utilization of personnel > 658.312 5 Performance rating (evaluation) |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen |
| Depositing User: | Nur Cholis |
| Date Deposited: | 04 Nov 2020 13:03 |
| Last Modified: | 04 Nov 2020 13:05 |
| URI: | http://repository.ub.ac.id/id/eprint/174109 |
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