Shalihah, Nira Indriani (2018) Analisis Kinerja Perusahaan Daerah Air Minum (Pdam) Kota Malang. Magister thesis, Universitas Brawijaya.
Abstract
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English Abstract
Malang City State Tap-Water Company (PDAM) is a regionally owned company that provides services in meeting clean water needs in urban areas. In Malang City, PDAM's clean water needs are managed by PDAM Tirta Dharma. However, there are still many customer complaints about the flow of water in house connections that do not flow or only flow at certain hours, complaints about services provided by PDAM Kota Malang in serving new customer registration and customer complaints on the performance of Malang City PDAM. The purpose of this study is to analyze the level of customer satisfaction with the level of clean water distribution services, analyze network performance, service performance of PDAM Kota Malang and as input for the PDAM of Malang City. Researchers conducted research on the 1E-Bangkon DMA Project Area which included the Tunggulwulung Village, Tasikmadu and Mojolangu Villages with a total of 549 customers and 85 customers. The research is a qualitative study by analyzing questionnaire data on 85 customers. The reliability test results for the questionnaire with a significant 5% r table value were obtained at 0.213 and the Cronbach's Alpha value was 0.602, then the reliability test was declared reliable. The results of the validity test are declared valid with the value of r count 0.58 > r table 0.213. Analysis with the IPA method produces a quadrant divided into four parts, limited by two intersecting lines with the X axis value obtained 4.06 based on the average score of satisfaction level and Y axis 3.96 based on the average score of importance. The researcher conducted water sampling to compare the quality of water consumed by the customer whether it was in accordance with the water produced by PDAM Kota Malang. The results of customer assessment of the level of service of the Malang City PDAM's water distribution system that is currently available, based on satisfaction supporting factors include satisfaction with water quality, water flow, water meter conditions, service period, handling complaints and speed in handling problems on the ground. that customers are satisfied with an average percentage of 34.72%. The results of hydraulic analysis in the study area obtained the total head loss value in the scrolling region with Q = 21.81 l / dt, V = 0.661 m / dt of 22.822 m with the remaining pressure of 45.178 m. whereas in the Tasikmadu region it is divided into Tasikmadu 1 with Q = 5.99 l / dt, V = 0.122 m / sec total head loss of 3.88046 m with the remaining pressure of 56.289 m and Tasikmadu 2 Q = 6.81 l / dt, V = 0.139 m / sec, the total head loss is 4.58059 m with the remaining pressure of 57.598 m. In Mojolangu area Q = 6.25 l / dt, V = 0.127 m / dt total head loss is 6.16 with the remaining pressure of 85.84 m. The results of the calculation of speed in the area of Tasikmadu 1, Tasikmadu 2 and Mojolangu have not met the minimum standard speed of 0.5 m / s and can affect the flow of water at the customer's home connection. Based on data from 2016-2017, the percentage of reliability is 70% with the percentage of events failing or lacking in meeting customer water needs of 30%.
Other obstract
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| Item Type: | Thesis (Magister) |
|---|---|
| Identification Number: | PUB/658.312/SHA/2018/a/081900476 |
| Uncontrolled Keywords: | EMPLOYEES--RATING OF PERFORMACE STANDARDS |
| Subjects: | 600 Technology (Applied sciences) > 658 General management > 658.3 Personnel management (human resource management) > 658.31 Elements of personnel management > 658.312 Conditions of employment, performance rating, utilization of personnel |
| Divisions: | S2/S3 > Magister Teknik Sipil, Fakultas Teknik |
| Depositing User: | Budi Wahyono Wahyono |
| Date Deposited: | 04 Sep 2019 02:36 |
| Last Modified: | 04 Sep 2019 02:40 |
| URI: | http://repository.ub.ac.id/id/eprint/172362 |
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