Surya, Febriani Clara (2019) Penerapan Pengukuran Kinerja Menggunakan Balanced Scorecard Pada RSUD Lakipadada Tana Toraja. Sarjana thesis, Universitas Brawijaya.
Abstract
Tujuan dari penelitian ini adalah untuk mengukur kinerja Rumah Sakit dengan pendekatan Balanced Scorecard. Penelitian ini menggunakan data yang diambil langsung dari rumah sakit tahun 2015–2017 di RSUD LAKIPADADA. Penelitian ini merupakan jenis penelitian deskriptif dengan cara memaparkan data perusahaan kemudian diukur sesuai kinerja yang berdasarkan empat perspektif yaitu perspektif pelanggan, perspektif keuangan, perspektif proses bisnis internal, serta perspektif pembelajaran dan pertumbuhan. Hasil penelitian menunjukkan bahwa dari perspektif pelanggan, perspektif keuangan, perspektif proses bisnis internal, serta perspektif pembelajaran dan pertumbuhan memiliki rata-rata skor sebesar 4 dari 15 indikator sehingga dikategorikan cukup. Implikasi penelitian ini bahwa Balanced Scorecard dapat digunakan oleh manajemen Rumah Sakit dalam upaya meningkatkan kinerja.
English Abstract
The purpose of this study is to measure hospital performance with the Balanced Scorecard approach. This study uses data taken directly from hospitals in 2015-2017 at RSUD LAKIPADADA Tana Toraja . This research is a kind of descriptive research by describing company data and then measured based on performance based on four perspectives, namely customer perspective, financial perspective, internal business process perspective, and learning and growth perspective. The results showed that from a customer perspective, finance perspective, internal business processes perspective, and learning and growth perspectives had an average score of 4 out of 15 indicators so that they were categorized sufficiently. The implication of this research is that the Balanced Scorecard can be used by hospital management in an effort to improve performance.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FEB/2019/254/051903671 |
| Uncontrolled Keywords: | Pengukuran kinerja, balanced scorecard, RSUD LAKIPADADA Tana Toraja |
| Subjects: | 600 Technology (Applied sciences) > 658 General management > 658.3 Personnel management (human resource management) > 658.31 Elements of personnel management > 658.312 Conditions of employment, performance rating, utilization of personnel > 658.312 5 Performance rating (evaluation) |
| Divisions: | Fakultas Ekonomi dan Bisnis > Akuntansi |
| Depositing User: | Endang Susworini |
| Date Deposited: | 11 Oct 2019 02:56 |
| Last Modified: | 18 Aug 2022 06:53 |
| URI: | http://repository.ub.ac.id/id/eprint/170033 |
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