Ariani, Neny (2018) Kapasitas Sumber Daya Aparatur Desa dalam Mewujudkan Pelayanan Prima (Studi di Desa Balongrejo Kecamatan Berbek Kabupaten Nganjuk). Sarjana thesis, Universitas Brawijaya.
Abstract
Penelitian ini dilakukan atas dasar fenomena kinerja aparatur pemerintah desa yang dewasa ini semakin dituntut untuk mewujudkan pelayanan prima. Karena itu, diperlukan pembangunan dan peningkatan kapasitas (capacity building) aparatur desa. Kapasitas yang perlu dibangun mencakup aspek kemampuan dasar, kemampuan manajemen, dan kemampuan teknis. Tujuan penelitian ini adalah untuk menganalisis kapasitas sumber daya aparatur desa dalam mewujudkan pelayanan prima di Desa Balongrejo Kecamatan Berbek Kabupaten Nganjuk berdasarkan kemapuan dasar, kemampuan manajemen, dan kemampuan teknis. Penelitian ini termasuk dalam jenis penelitian deskriptif kualitatif dengan rancangan studi kemasyarakatan. Data dikumpulkan dengan teknik wawancara, observasi, dan studi dokumentasi. Narasumber penelitian ini meliputi: aparatur Desa Balongrejo (Kades, Sekdes, Kaur, Kasi, dan Kasun), anggota BPD, dan masyarakat Desa Balongrejo yang pernah meminta pelayanan dari aparatur desa. Data hasil penelitian ini dianalisis secara kualitatif sesuai kaidah Moleong, yaitu dengan cara menguraikan masalah yang ada dengan kalimat-kalimat yang bertujuan untuk menjelaskan masalah yang terjadi hingga diperoleh suatu kesimpulan yang jelas. Hasil penelitian menunjukkan bahwa secara umum kapasitas sumber daya aparatur Desa Balongrejo berdasarkan kemampuan dasar sudah cukup baik, namun pengetahuan tentang tupoksi jabatan masih perlu ditingkatkan lagi. Kapasitas sumber daya aparatur Desa Balongrejo berdasarkan kemampuan manajemen sudah cukup baik, namun Kades masih kurang mampu bersikap tegas pada bawahan, dan perlu upaya peningkatan keterampilan komputer dan penyusunan APBDes sesuai format baku. Kapasitas sumber daya aparatur Desa Balongrejo berdasarkan kemampuan teknis sudah cukup baik, namun pelayanan pengurusan surat-surat kependudukan dan keahlian pengoperasian komputer masih perlu ditingkatkan. Karena itu, kepala desa disarankan menyelenggarakan pelatihan komputer yang berstandar nasional dan bersertifikasi.
English Abstract
This research was conducted based on performance phenomenon of village government apparatus which is furthermore demanded to realize the excellent service. Therefore, development and capacity building of the village apparatus is required. Capacities that need to be built include aspects of basic skills, management skills, and technical skills. The purpose of this study was to determine the capacity of village apparatus’ resources in achieving excellent service in Balongrejo Village Berbek Sub-District Nganjuk Regency based on basic ability, management ability, and technical capability. This research was included in the type of descriptive qualitative research with the design of community study. Data were collected by interview technique, observation, and documentation study. The sources of this research included: Balongrejo village apparatus (village head, secretary, head of affairs, head of division, and head of sub-village), members of BPD, and Balongrejo villagers who had ever requested services from the village apparatus. The data of this research was analyzed qualitatively according to Moleong rule by describing the existing problem with sentences that aim to explain the problem that happened until obtained by a clear conclusion. The results showed that in general apparatus’ resources capacity based on basic skills were good enough, but the knowledge about job description needed to be improved again. The apparatus’ resources capacity based on management capability were good enough, but village head was not able to be firm to subordinate and needed effort to improve computer skill and compilation of APBDes according to standard format. The apparatus’ resources based on technical capability were good enough, but the service of resident letters and computer operation skills needed to be improved. Therefore, the village head is then advised to organize computer training that is of national standard and certified.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FIA/2018/248/051803960 |
| Uncontrolled Keywords: | Kapasitas, Aparatur Desa, Pelayanan Prima-Capacity, Village Apparatus, Excellent Service |
| Subjects: | 600 Technology (Applied sciences) > 658 General management > 658.8 Managemet of marketing > 658.81 Sales management > 658.812 Customer relations |
| Divisions: | Fakultas Ilmu Administrasi > Ilmu Administrasi Publik / Negara |
| Depositing User: | soegeng sugeng |
| Date Deposited: | 17 Jun 2019 02:25 |
| Last Modified: | 25 Oct 2021 03:38 |
| URI: | http://repository.ub.ac.id/id/eprint/163035 |
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