Ningrum, Pratama Ayu Widiya (2017) Hubungan Antara Komunikasi Efektif Bidan Dengan Indikator Yang Mempengaruhi Kepuasan Ibu Hamil Dalam Pelayanan Antenatal Care Di Puskesmas Tembelang Kabupaten Jombang. Sarjana thesis, Universitas Brawijaya.
Abstract
Komunikasi efektif adalah penyampaian informasi yang dilakukan oleh pengirim pesan terhadap penerima pesan dengan menerapkan lima prinsip dasar komunikasi efektif, yaitu respect, empathy, audible, clarity, humble yang sering disingkat dengan REACH. Komunikasi efektif bidan diharapkan meningkatkan kepuasan ibu hamil dalam pelayanan antenatal care, data di lapangan menunjukkan semakin efektif komunikasi bidan semakin puas pula ibu hamil yang mendapatkan pelayanan antenatal care. Penelitian ini bertujuan untuk mengetahui hubungan komunikasi efektif bidan dengan indikator yang mempengaruhi tingkat kepuasan ibu hamil meliputi reliability, responsiveness, assurance, emphaty dan tangible dalam mendapatkan pelayanan antenatal care. Instrument pada penelitian ini menggunakan kuisioner untuk mengidentifikasi komunikasi efektif bidan dan tingkat kepuasan ibu hamil dalam mendapatkan pelayanan antenatal care. Desain penelitian ini adalah survey dengan menggunakan pendekatan cross sectional. Lima puluh enam ibu hamil yang mendapatkan pelayanan antenatal care di Puskesmas Tembelang dipilih sebagai responden dengan menggunakan teknik purposive sampling. Analisa data yang digunakan adalah chi square dengan α = 0.005 dan CI = 95%. Hasil uji statistik menunjukkan tingkat kepuasan ibu hamil dalam mendapatkan pelayanan antenatal care dipengaruhi oleh komunikasi efektif bidan (p = 0,029) dan komunikasi efektif meningkatkan tingkat kepuasan sebesar 9,7 kali dibandingkan dengan komunikasi tidak efektif (OR = 9,706).
English Abstract
Effective communication is the delivery of information made by the sender of the message to the recipient by applying the five basic principles of effective communication, namely respect, empathy, audible, clarity, humble which is often abbreviated with REACH. The effective communication of midwife is expected to increase the satisfaction of pregnant mother in antenatal care service, in the fact the data shows more effective communication of midwife more satisfied also labor who get service of antenatal care. This study aims to determine the correlation between effective communication between midwives and maternal satisfaction level with indicators of reliability, responsiveness, assurance, empathy and tangible in obtaining antenatal care services. Instrument in this research use questionnaire to identify the effective communication of midwife and satisfaction level of labor in getting antenatal care service. This research is survey by using cross sectional approach. Fifty-six pregnant women receiving antenatal care at Tembelang Health Center were selected as respondents using purposive sampling technique. Data analysis used is chi square with α = 0.005 and CI = 95%. The result of statistical test shows that the satisfaction level of pregnant mother in getting antenatal care service influenced by effective communication of midwife (p = 0,029) and effective communication to increase satisfaction level equal to 9,7 times compared with ineffective communication (OR = 9,706).
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FK/2017/573/051801396 |
| Uncontrolled Keywords: | Komunikasi Efektif,Tingkat Kepuasan, Kepuasan, Antenatal Care, Indikator Tingkat Kepuasan |
| Subjects: | 600 Technology (Applied sciences) > 612 Human Physiology > 612.6 Reproduction, development, maturation > 612.63 Pregnancy and childbirth |
| Divisions: | Fakultas Kedokteran > Kebidanan |
| Depositing User: | Yusuf Dwi N. |
| Date Deposited: | 10 Apr 2018 01:33 |
| Last Modified: | 11 Feb 2022 08:05 |
| URI: | http://repository.ub.ac.id/id/eprint/9300 |
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6. DAFTAR TABEL.pdf Download (83kB) | Preview |
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7. DAFTAR GAMBAR.pdf Download (84kB) | Preview |
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5. DAFTAR ISI.pdf Download (161kB) | Preview |
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9. DAFTAR SINGKATAN.pdf Download (85kB) | Preview |
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8. DAFTAR LAMPIRAN.pdf Download (84kB) | Preview |
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18. PERNYATAAN KEASLIAN TULISAN.pdf Download (84kB) | Preview |
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20. PERNYATAAN PERSETUJUAN PARTISIPASI.pdf Download (85kB) | Preview |
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19. PENJELASAN UNTUK MENGIKUTI PENELITIAN.pdf Download (87kB) | Preview |
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24. UJI VALIDITAS & REABILITAS.pdf Download (110kB) | Preview |
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21. KUISIONER PENELITIAN.pdf Download (156kB) | Preview |
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22. SURAT KETERANGAN KELAIKAN ETIK.pdf Download (163kB) | Preview |
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25. TABULASI DATA.pdf Download (368kB) | Preview |
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26. LAMPIRAN MASTERSHEET SPSS.pdf Download (200kB) | Preview |
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BAB I.pdf Download (267kB) | Preview |
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BAGIAN DEPAN.pdf Download (2MB) | Preview |
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DAFTAR PUSTAKA.pdf Download (98kB) | Preview |
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2. HALAMAN PENGESAHAN.pdf Download (148kB) | Preview |
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1. COVER.pdf Download (83kB) | Preview |
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4. ABSTRAK.pdf Download (196kB) | Preview |
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3. KATA PENGANTAR.pdf Download (151kB) | Preview |
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