The Effect Of Service Quality And Risk Perception On Customer Satisfaction, With The Moderation Of Income And Interest Rate (A Case Study At Al Jumhouriya Bank In Libya)

Ehmied, Faisel Mohammed and Prof.Munawar Ismail, SE.,Ph.D.,DEA and Dr.Arief Hoetoro, SE.,MT (2019) The Effect Of Service Quality And Risk Perception On Customer Satisfaction, With The Moderation Of Income And Interest Rate (A Case Study At Al Jumhouriya Bank In Libya). Magister thesis, Universitas Brawijaya.

Abstract

Dewasa ini perhatian terhadap kepuasan pelanggan semakin besar dan meningkat. Untuk memenangkan persaingan, perusahaan harus mampu memberikan kepuasan kepada pelanggannya. Suatu produk akan diterima dan mampu bertahan dalam persaingan pasar apabila dapat memberikan kepuasan yang maksimal kepada konsumen.

English Abstract

Nowadays the attention to customer satisfaction is getting bigger and improved.To win the competition,companies must be able to provide satisfaction to their customer.A product will be accepted and able to survive in the market competition if it can provide maximum satisfaction to consumers.

Item Type:	Thesis (Magister)
Identification Number:	TES/332.17/EHM/t/2019/041911217
Uncontrolled Keywords:	Service Quality,Risk Perception,Income,Interest Rate,Customer Satisfaction
Subjects:	300 Social sciences > 332 Financial economics > 332.1 Banks > 332.17 Banking services
Divisions:	S2/S3 > Magister Ilmu Ekonomi, Fakultas Ekonomi dan Bisnis
Depositing User:	soegeng Moelyono
Date Deposited:	24 Aug 2022 07:30
Last Modified:	24 Aug 2022 07:30
URI:	http://repository.ub.ac.id/id/eprint/193530

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