Inayu, Citra Hemas Jati (2017) Perancangan Business Process Improvement Untuk Layanan Kepegawaian Menggunakan Domain Service Design Dalam Framework Information Technology Infrastructure Library (ITIL) V3 (Studi Pada Bank XYZ). Sarjana thesis, Universitas Brawijaya.
Abstract
Bank XYZ merupakan perusahaan perbankan yang memiliki kantor pusat di Kota Jakarta. Proses bisnis layanan kepegawaian untuk cuti, lembur, dan update data pegawai pada Bank XYZ masih mengandalkan paper based, sehingga bagian unit HC area (Human Capital) harus menginputkan secara manual data rekap kedalam SAP (Sistem Administrasi Pegawai). Pegawai unit HC area akan sangat rentan untuk melakukan kesalahan input yang dapat berakibat fatal bagi perhitungan gaji pegawai. Penerapan paper based pada sebagian aktivitas cuti, lembur, dan update data juga menyebabkan proses berjalan kurang efisien dan efektif sehingga waktu proses menjadi lebih lama. Metode yang digunakan dalam melakukan perbaikan proses bisnis mengacu pada framework ITIL v3 domain service design. Hasil perbaikan proses bisnis layanan kepegawaian Bank XYZ untuk cuti yaitu percepatan waktu rata-rata sebesar 58.11 menit karena hilangnya aktivitas PIC (Person in Charge) dalam meminta dan menyampaikan formulir izin cuti, serta pemerataan pemanfaatan pada atasan, pegawai, dan HC area karena hilangnya peran PIC dan kurir. Pada proses bisnis lembur pegawai, percepatan waktu rata-rata sebesar 370.98 menit karena hilangnya peran PIC dalam melakukan perekapan secara manual, serta pemerataan pemanfaatan pada atasan, pegawai, dan HC area karena hilangnya peran PIC dan kurir. Pada proses bisnis update data pegawai terdapat percepatan sebesar 22.6 menit karena hilangnya aktivitas memberikan formulir serta input data pegawai, serta terdapat perubahan persentase pemanfaatan resource karena berkurangnya aktivitas HC area.
English Abstract
Bank XYZ is a banking company with head office in Jakarta. The employment service business process for leave, overtime, and update of employee data at Bank XYZ still rely on paper based, so that the HC area unit (Human Capital) must manually input recap data into SAP (Employee Administration System). HC area unit employees will be particularly vulnerable to input errors that can be fatal for employee salary calculations. The implementation of paper based on some activities of leave, overtime, and data update also cause the process runs less efficient and effective so that the processing time becomes longer. The method used in doing business process improvement refers to the framework of ITIL v3 domain service design. The result of the business process improvement of XYZ staffing service business for leave is an average time acceleration of 58.11 minutes due to loss of PIC (Person in Charge) activity in requesting and submitting the leave leave form, as well as equalization of utilization to superiors, employees and HC area due to loss of role PIC and courier. In the employee overtime business process, the average acceleration time of 370.98 minutes due to loss of PIC's role in manual recording, as well as equitable distribution of employers, officers, and HC areas due to loss of PIC and messenger role. In the business process update employee data there is an acceleration of 22.6 minutes due to loss of activity provide the form and input employee data, and there is a change in resource utilization percentage due to reduced HC area activity.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FTIK/2017/418/051707740 |
| Uncontrolled Keywords: | Proses Bisnis, Process Business Improvement, Metode ITIL V3, Domain Service Design |
| Subjects: | 000 Computer science, information and general works > 004 Computer science > 004.2 System analysis and design, computer architecture, performance evaluation |
| Divisions: | Fakultas Ilmu Komputer > Sistem Informasi |
| Depositing User: | Yusuf Dwi N. |
| Date Deposited: | 20 Sep 2017 07:35 |
| Last Modified: | 07 Oct 2020 06:58 |
| URI: | http://repository.ub.ac.id/id/eprint/2807 |
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