Nursiyah Abaini, Aryani (2024) Analisis Tingkat Kepuasan Petani Terhadap Kinerja Penyuluh Pertanian Lapangan (PPL) Dalam Pengembangan Nanas Pasir Kelud 1 (PK-1) Di Kecamatan Ngancar, Kabupaten Kediri. Sarjana thesis, Universitas Brawijaya.
Abstract
Penyuluhan pertanian berperan sebagai jembatan yang menghubungkan antara praktik yang dijalankan oleh petani dengan pengetahuan dan tekonologi pertanian yang selalu berkembang. Namun, pelaksanaan penyuluhan pertanian di lapangan masih banyak yang belum menjamin kepuasan petani secara utuh terhadap harapan dan kebutuhan petani. Kepuasan petani akan tumbuh ketika petani merasa jasa layanan penyuluhan pertanian sesuai dengan harapan petani. Tujuan penelitian ini adalah untuk menganalisis atribut yang menjadi prioritas untuk memperbaiki kinerja penyuluh pertanian dan tingkat kepusan petani terhadap kinerja penyuluh pertanian. Penelitian ini menggunakan pendekatan deskriptif kuantitatif yang dilaksanakan pada bulan Maret – April 2024 di Kecamatan Ngancar, Kabupaten Kediri dengan pemilihan lokasi penelitian dilakukan secara sengaja (purposive). Penentuan sampel adalah sampling jenuh dimana semua anggota populasi dijadikan sebagai sampel yang merupakan petani nanas PK-1 yang berjumlah 10 orang. Metode pengumpulan data melalui observasi, interview dan dokumentasi. Metode analisis data melalui uji validitas dan reliabilitas dan dilanjutkan dengan Importance Performance Analysis (IPA) untuk mengetahui tingkat kinerja dan Customer Satisfaction Index (CSI) untuk mengetahui tingkat kepuasan. Hasil penelitian Importance Performance Analysis (IPA) diperoleh bahwa terdapat tiga atribut prioritas utama yaitu X3 (Responsiveness) kemudahan penyuluh untuk ditemui petani, X10 (Emphaty) penyuluh menghadiri pertemuan kelompok serta melakukan pendampingan kepada petani, dan X11 (Assurance) penyuluh memberikan jasa pelatihan kepada petani sebagai proses belajar petani secara rinci dan jelas ; empat atribut pertahankan prestasi yaitu X2 (Responsiveness) kesigapan penyuluh dalam mengatasi permasalahan sesuai kebutuhan petani, X7 (Reliability) kemampuan penyuluh meningkatkan kuantitas dan kualitas usahatani, X8 (Reliability) penyuluh memberikan informasi teknologi pertanian terbaru, dan X13 (Tangible) penyuluh membantu dalam penyaluran subsidi kepada petani ; tiga atribut prioritas rendah yaitu X1 (Responsiveness) ketanggapan penyuluh dalam menerima pengaduan, X4 (Reliability) kemampuan penyuluh mengembangkan keterampilan kelompok tani, dan X9 (Emphaty) kesediaan penyuluh untuk menanyakan permasalahan yang dihadapi petani dan memberikan solusi ; dan tiga atribut berlebih yaitu X5 (Reliability) kemampuan penyuluh membentuk kerjasama kelonmpok tani dengan pihak lain, X6 (Reliability) penyuluh melakukan kunjungan teratur ke kelompok tani, dan X12 (Tangible) kemampuan penyuluh memberikan materi, fasilitas pendukung dalam kegiatan penyuluhan pertanian. Pada hasil analisis Customer Satisfaction Index (CSI) diperoleh hasil sebesar 66,78% atau 0,6678 yang menunjukkan bahwa petani merasa puas terhadap kinerja penyuluh pertanian.
English Abstract
Agricultural extension acts as a bridge that connects farmers' practices with the ever-evolving agricultural knowledge and technology. However, the implementation of agricultural extension in the field still does not guarantee complete farmer satisfaction with the expectations and needs of farmers. Farmer satisfaction will grow when farmers feel that agricultural extension services are in accordance with the expectations of farmers. The purpose of this study was to analyze the attributes that are a priority for improving the performance of agricultural extension workers and the level of farmer satisfaction with the performance of agricultural extension workers. This study used a quantitative descriptive approach conducted in March - April 2024 in Ngancar District, Kediri Regency with the selection of research locations carried out purposively. Sample determination is saturated sampling where all members of the population are used as samples who are PK-1 pineapple farmers, totaling 10 people. Data collection methods through observation, interviews and documentation. Data analysis methods through validity and reliability tests and continued with Importance Performance Analysis (IPA) to determine the level of performance and Customer Satisfaction Index (CSI) to determine the level of satisfaction. The results of Importance Performance Analysis (IPA) research obtained that there are three main priority attributes, namely X3 (Responsiveness) the ease of extension workers to be met by farmers, X10 (Emphaty) extension workers attend group meetings and provide assistance to farmers, and X11 (Assurance) extension workers provide training services to farmers as a learning process of farmers in detail and clearly; four attributes maintain achievement, namely X2 (Responsiveness) the readiness of extension workers in addressing problems according to the needs of farmers, X7 (Reliability) the ability of extension workers to increase the quantity and quality of farming, X8 (Reliability) extension workers provide the latest agricultural technology information, and X13 (Tangible) extension workers assist in the distribution of subsidies to farmers; three low priority attributes namely X1 (Responsiveness) the responsiveness of extension workers in receiving complaints, X4 (Reliability) the ability of extension workers to develop the skills of farmer groups, and X9 (Emphaty) the willingness of extension workers to ask about the problems faced by farmers and provide solutions; and three excess attributes namely X5 (Reliability) the ability of extension workers to form farmer group cooperation with other parties, X6 (Reliability) extension workers make regular visits to farmer groups, and X12 (Tangible) the ability of extension workers to provide materials, supporting facilities in agricultural extension activities. Customer Satisfaction Index (CSI) analysis, the results obtained were 66.78% or 0.6678, which indicates that farmers feel that the agricultural extension program is a success.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | 052404 |
| Divisions: | Fakultas Pertanian > Sosial Ekonomi Pertanian |
| Depositing User: | Annisti Nurul F |
| Date Deposited: | 27 Jun 2024 03:56 |
| Last Modified: | 27 Jun 2024 03:56 |
| URI: | http://repository.ub.ac.id/id/eprint/222172 |
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