Salsabilla, Nissa and Bayu Sutawijaya, S.Kom., M.Kom (2023) Implementasi Open Ticket Dinas Komunikasi dan Informatika Kabupaten Jombang berbasis website. Diploma thesis, Universitas Brawijaya.
Abstract
Dinas Komunikasi dan Informatika Merupakan unsur pelaksana urusan pemerintahan bidang komunikasi dan informatika,urusan pemerintahan bidang statistik dan urusan pemerintahan bidang persandian yang menjadi kewenangan daerah. Berdasarkan Narasumber , Dinas Komunikasi dan Informatika memiliki keinginan untuk membuat website open ticket pengaduan dan meminta kebutuhan bagi organisasi pemerintah daerah . Organisasi Pemerintah Daerah Kabupaten Jombang terdapat beberapa bagian diantaranya terdapat 6 badan, 21 dinas, inspektorat,21 kecamatan, 4 perusahaan daerah , 2 RSUD, 10 Sekretariat daerah, dan 1 sekretariat DPRD. Pengaduan organisasi pemerintah daerah saat ini masih menggunakan catatan manual langsung datang ke kantor,sehingga data-data pengaduan organisasi pemerintah daerah tidak tertampung dengan baik, dan perlu adanya pengembangan sistem pengaduan agar diharapkan bagi organisasi pemerintah daerah lebih mudah lagi ketika mengadukan permasalahan dan meminta kebutuhan dan juga agar bisa meningkatkan efektifitas dan membuat proses pengaduan lebih efisien dalam memberikan kemudahan layanan organisasi pemerintah daerah berbasis website.
English Abstract
The Office of Communication and Informatics Is an implementing element for government affairs in the field of communication and informatics, government affairs in the field of statistics and government affairs in the field of coding which is the regional authority. According to informants, the Office of Communication and Informatics has the desire to create an open ticket website for complaints and requests for local government organizations. The Jombang Regency Regional Government Organization has several sections including 6 agencies, 21 agencies, inspectorates, 21 districts, 4 regional companies, 2 hospitals, 10 regional secretariats, and 1 DPRD secretariat. Complaints from local government organizations currently still use manual records to come directly to the office, so that the complaint data from local government organizations are not properly accommodated, and it is necessary to develop a complaint system so that it is hoped that local government organizations will find it even easier when complaining about problems and asking for needs and also in order to increase effectiveness and make the complaint process more efficient in providing the convenience of website-based local government organization services.
| Item Type: | Thesis (Diploma) |
|---|---|
| Identification Number: | 0523170353 |
| Uncontrolled Keywords: | informatics, organization, complaints-informatika , organisasi, pengaduan |
| Divisions: | Program Vokasi > D3 Teknologi Informasi |
| Depositing User: | soegeng sugeng |
| Date Deposited: | 13 Mar 2024 02:34 |
| Last Modified: | 13 Mar 2024 02:34 |
| URI: | http://repository.ub.ac.id/id/eprint/216971 |
![[thumbnail of DALAM MASA EMBARGO]](http://repository.ub.ac.id/style/images/fileicons/text.png) |
Text (DALAM MASA EMBARGO)
Nissa Salsabilla.pdf Restricted to Registered users only Download (3MB) |
Actions (login required)
 |
View Item |