Tevyveda, Nacita Salma and Dr. Ahsan, S.Kp., M.Kes. and Ns. Ike Nesdia Rahmawati, S. Kep. M. Kep. (2023) Pengaruh Penerapan IDEAL Discharge Planning Terhadap Kepuasan Pasien di RSUD Ngudi Waluyo Wlingi. Sarjana thesis, Universitas Brawijaya.
Abstract
Kepuasan pasien merupakan salah satu indikator pelayanan prima di rumah sakit yang dapat dipengaruhi oleh pelayanan discharge planning. IDEAL Discharge Planning adalah sebuah metode discharge planning yang berpusat pada pasien dan keluarga melalui elemen Include, Discuss, Educate, Asses, dan Listen. Penelitian ini bertujuan untuk menganalisis pengaruh penerapan IDEAL Discharge Planning terhadap kepuasan pasien di RSUD Ngudi Waluyo Wlingi. Rancangan penelitian adalah quasy experiment dengan desain penelitian post test only with control group. Responden penelitian ini adalah pasien rawat inap RSUD Ngudi Waluyo Wlingi masing-masing terdiri dari 27 pasien di setiap kelompok. Intervensi yang diberikan adalah IDEAL Discharge Planning yang diadaptasi dari Agency of Health and Research Quality (AHRQ) dengan media booklet. Instrumen yang digunakan adalah kuesioner kepuasan pasien Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ). Uji yang digunakan adalah uji komparatif Mann Whitney. Hasil penelitian menunjukkan tingkat kepuasan pasien di kelompok kontrol mayoritas berada di tingkat kepuasan sedang sebanyak 15 pasien (55,5%) dan tingkat kepuasan pasien di kelompok intervensi mayoritas tinggi sebanyak 21 pasien (77,8%). Hasil uji komparatif menunjukkan nilai nilai p sebesar 0,013. Dapat disimpulkan bahwa terdapat pengaruh penerapan IDEAL Discharge Planning terhadap Kepuasan Pasien di RSUD Ngudi Waluyo Wlingi. Penerapan IDEAL Discharge Planning dapat mempengaruhi tingkat kepuasan pasien akibat proses pertukaran informasi yang aktif dan sejalan dengan penguatan peran pasien dan keluarga selama masa perawatan.
English Abstract
Patient satisfaction is an indicator of excellent service in a hospital which can be influenced by discharge planning services. IDEAL Discharge Planning is a discharge planning method that is patient and family centered through the elements of Include, Discuss, Educate, Assess, and Listen. This study aims to analyze the effect of implementing IDEAL Discharge Planning on patient satisfaction at Ngudi Waluyo Wlingi Regional Hospital. The research design was a quasi experiment with a post test research design only with control group. The respondents of this study were inpatients at Ngudi Waluyo Wlingi Regional Hospital, each consisting of 27 patients in each group. The intervention provided was IDEAL Discharge Planning which was adapted from the Agency of Health and Research Quality (AHRQ) with booklet media. The instrument used was the patient satisfaction questionnaire Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ). The test used is the Mann Whitney comparative test. The results of the study showed that the majority of patient satisfaction levels in the control group were at a moderate level of satisfaction with 15 patients (55.5%) and the majority of patient satisfaction levels in the intervention group were high with 21 patients (77.8%). The comparative test results show a p value of 0.013. It can be concluded that there is an influence of implementing IDEAL Discharge Planning on Patient Satisfaction at Ngudi Waluyo Wlingi Regional Hospital. The implementation of IDEAL Discharge Planning can influence the level of patient satisfaction due to an active information exchange process and is in line with strengthening the role of patients and families during the treatment period.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | 0523160115 |
| Uncontrolled Keywords: | Discharge Planning, IDEAL Discharge Planning, Kepuasan Pasien |
| Divisions: | Fakultas Ilmu Kesehatan > Ilmu Keperawatan, Fakultas Ilmu Kesehatan |
| Depositing User: | soegeng sugeng |
| Date Deposited: | 05 Feb 2024 04:29 |
| Last Modified: | 05 Feb 2024 04:29 |
| URI: | http://repository.ub.ac.id/id/eprint/214336 |
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