Tarigan, Dea Aginta Karina Br and Sujarwoto, Dr. ,S.IP, M.Si, MPA, Dr. ,S.IP, M.Si, MPA and Suhartono Winoto, S.AP.,M.AP (2023) Co-Production dalam Pelayanan Publik (Studi pada Pelayanan bagi Lansia di Desa Karangpandan, Kecamatan Pakisaji, Kabupaten Malang). Sarjana thesis, Universitas Brawijaya.
Abstract
Partisipasi masyarakat dalam pelayanan publik dikenal dengan konsep co-production. Teori ini memberikan ruang bagi masyarakat untuk turut serta menyediakan pelayanan barang maupun jasa. Setiap pihak yang terlibat dapat membagi tanggung jawab dan ambil bagian sebagai pemberi pelayanan publik. Co-production muncul sebagai jawaban atas keterbatasan pemerintah dalam menyediakan pelayanan publik yang berkualitas dan sesuai dengan kebutuhan masyarakat sekarang. Co-production dalam pelayanan publik bagi lansia di Desa Karangpandan terwujud pada kegiatan pelayanan di posyandu lansia. Penelitian ini menggunakan jenis penelitian kualitatif dengan metode deskriptif. Dengan lokasi penelitian di Desa Karangpanadan, Kecamatan Pakisaji, Kabupaten Malang dan situs penelitian di posyandu lansia Desa Karangpandan. Sumber data berasal dari data primer dan data sekunder. Teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi, sedangkan instrumen penelitian yaitu peneliti sendiri, pedoman wawancara, dan alat penunjang lainnya. Tujuan dari penelitian ini adalah untuk mengetahui proses co-production dalam pelayanan publik bagi lansia di Desa Karangpandan. Hasil penelitian ini menunjukkan bahwa proses pelaksanaan pelayanan bagi lansia di Desa Karangpandan dilakukan oleh beberapa aktor, yaitu kader kesehatan Desa Karangapandan, perawat desa, serta pemerintah desa. Setiap aktor yang terlibat bekerja sama untuk merumuskan pelayanan yang sesuai dengan kebutuhan lansia. Setiap kendala yang ditemui selama proses pelayanan akan didiskusikan bersama dan ditemukan solusinya berdasarkan asas musyawarah dan mufakat.
English Abstract
Public participation in public service is known as the co-production concept. This theory gives a space for public to participate in providing goods and services. Every part can share responsibility and take a part as a provider in public service. Co-production is present as the answer to the limitation of government to make a good quality of the public service and suitable with the public needs. This research used a type of qualitative research with a descriptive method. With the research location in Karangpandan Village, Pakisaji District, Malang Regency, and research site in Karangpandan Village Health Center for Elderly. Data sources come from primary and secondary data, data collection techniques through interviews, observation, and documentation, while research instruments are researcher himself, interview guidelines, and other supporting tools. The purpose of this research is to know the process of co-production in public services for the elderly in Karangpandan Village. The results showed that the process of co-production in public services for the elderly in Karangpandan Village involved several stakeholders including Karangpandan Health Village Cadres, Karangpandan Nurse, and Karangpandan Village Government. Each stakeholder collaborates to make a suitable service with the elderly’s needs. Every obstacle that is found during the services process will be discussed together and find the solution with the deliberation and consensus principle.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | 0523030408 |
| Uncontrolled Keywords: | Co-Production, pelayanan publik, lansia |
| Subjects: | 300 Social sciences > 351 Public administration |
| Divisions: | Fakultas Ilmu Administrasi > Ilmu Administrasi Publik / Negara |
| Depositing User: | Endang Susworini |
| Date Deposited: | 03 Jan 2024 03:52 |
| Last Modified: | 03 Jan 2024 03:52 |
| URI: | http://repository.ub.ac.id/id/eprint/205990 |
![[thumbnail of DALAM MASA MEMBARGO]](http://repository.ub.ac.id/style/images/fileicons/text.png) |
Text (DALAM MASA MEMBARGO)
Dea Aginta Karina Br Tarigan.pdf Restricted to Registered users only until 31 December 2025. Download (4MB) |
Actions (login required)
 |
View Item |