Salsabil, Claudinar Tasya and San Rudiyanto, SE., MSA.,AK., CA., AAP., CPA., CRP (2023) Implementasi Pencegahan dan Penyelesaian Sosial Engineering Customer Service Pada Bank BRI Unit ITN II Malang. Diploma thesis, Universitas Brawijaya.
Abstract
Perkembangan teknologi informasi membuat institusi perbankan mengubah strategi bisnis dengan menempatkan teknologi sebagai unsur utama dalam proses inovasi produk dan jasa. Kecanggihan teknologi yang diterapkan oleh institusi perbankan telah diakui mampu menangkal potensi kejahatan perbankan yang dilakukan oleh hacker. Menyadari semakin canggihnya perlindungan sistem perbankan, hacker tidak hanya beroperasi di balik komputer untuk menyerang targetnya, mereka juga menghampiri targetnya secara langsung untuk mendapatkan informasi berharga yang mereka butuhkan sehingga dapat mengakses sistem yang terlindungi oleh benteng keamanan dan membuat penanganan keamanan apapun menjadi tidak berguna, cara seperti inilah yang biasa disebut sebagai Social Engineering. Dalam social engineering, pelaku memanfaatkan sifat alamiah dari manusia. Hal ini diartikan bahwa sifat alami manusia dapat diketahui dan dipelajari juga dimanfaatkan untuk tujuan tertentu. Kejahatan social engineering sangat membahayakan bisnis perbankan karena berpotensi menimbulkan kerugian finansial, reputasi dan hukum bagi bank dan nasabahnya melalui serangan fisik dan serangan psikologis. Untuk mengurangi risiko tersebut, bank perlu untuk melatih dan mendidik staf mereka mengenai ancaman keamanan dan bagaimana caranya mengenali dan mengantisipasi serangan Social Engineering. Untuk mencegah dampak social engineering pada bisnis perbankan diperlukan langkah antisipatif melalui mencegah kebocoran password, keamanan akses informasi, verifikasi kontak, mengikuti prosedur, pelaporan tindakan mencurigakan, menjaga emosi, pelatihan berkelanjutan dan memberikan edukasi kepada nasabah.
English Abstract
The development of information technology has prompted banking financial institutions to change their business strategies and take technology as the main element in the process of product and service innovation. It is recognized that the cutting-edge technology employed by banking institutions is capable of warding off potential banking crimes by hackers. As hackers realize the growing complexity of securing banking systems, they are not only operating behind computers to attack their targets, but also attacking their targets head-on to obtain the valuable information they need to gain access to the systems. Under the protection of a security fortress, it is useless to provide all security measures. This is often referred to as social engineering. In social engineering, actors exploit human nature. It means how to recognize, explore and use human nature for specific purposes. Social engineering crimes are very dangerous to banking because they can cause potential financial, reputational and legal damage to banks and their customers through physical and psychological attacks. To reduce these risks, banks must educate employees about security threats and how to recognize and anticipate social engineering attacks. Preventing the impact of social engineering on the banking industry requires proactive measures such as preventing password leaks, securing information access, verifying contacts, following procedures, reporting suspicious behavior, controlling emotions, continuing education and educating customers.
| Item Type: | Thesis (Diploma) |
|---|---|
| Identification Number: | 0523170052 |
| Uncontrolled Keywords: | Perbankan, Hacker, Social Engineering, Keamanan, Informasi, Nasabah-banking, hacking, social engineering, security, information, customer |
| Divisions: | Program Vokasi > Keuangan dan Perbankan |
| Depositing User: | soegeng sugeng |
| Date Deposited: | 31 Oct 2023 04:19 |
| Last Modified: | 31 Oct 2023 04:19 |
| URI: | http://repository.ub.ac.id/id/eprint/204077 |
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Text (DALAM MASA EMBARGO)
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