Arizza, Fikri Kamil and Romy Hermawan, Dr. rer. pol. S.Sos, M.AP and Nurjati Widodo, S.AP, M.AP. (2023) Efektivitas Tata Kelola Sistem Online Single Submission (OSS) hdalam Pelayanan Izin Usaha Perdagangan (Studi Pada Dinas hTenaga Kerja, Penanaman Modal dan Pelayanan Terpadu Satu hPintu Kota Malang). Sarjana thesis, Universitas Brawijaya.
Abstract
Izin Usaha Perdagangan merupakan salah satu produk pelayanan perizinan yang banyak diakses masyarakat di Kota Malang. Meski begitu, Pelayanan Izin Usaha Perdagangan di Kota Malang masih memiliki permasalahan. Permasalahannya yaitu pelayanan Izin Usaha Perdagangan di Kota Malang seringkali mengalami gangguan sehingga kurang memuaskan masyarakat atau pelaku usaha. Oleh sebab itu, maka Dinas Tenaga Kerja, Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DisnakerPMPTSP) Kota Malang menyelenggarakan Pelayanan Izin Usaha Perdagangan melalui Sistem Online Single Submission (OSS). Penelitian ini menggunakan jenis penelitian deskriptif dengan pendekatan kualitatif yang dibatasi oleh dua fokus penelitian, yaitu (1) untuk menganalisis bagaimanakah efektivitas pelayanan perizinan izin usaha perdagangan melalui Sistem Online Single Submission (OSS), dan (2) faktor pendukung dan faktor penghambat dalam pelayanan Izin Usaha Perdagangan melalui Sistem Online Single Submission (OSS). Jenis data yang digunakan dalam penelitian ini adalah data primer dan data sekunder. Dalam melakukan penelitian ini penulis menggunakan sumber data berupa informan, dokumen dan peristiwa. Teknik pengumpulan data diperoleh melalui wawancara, dokumentasi dan observasi. Sedangkan teknik analisis data yang digunakan adalah teknik analisis data model interaktif Miles dan Huberman. Hasil dari penelitian ini adalah efektivitas Sistem Online Single Submission (OSS) dalam pelayanan Izin Usaha Perdagangan. Dimana Sistem OSS memberikan kemudahan dan menghemat waktu pelaku usaha dalam pengurusan izin. Sistem OSS ini berdasarkan pada Peraturan Pemerintah Nomor 24 Tahun 2018 tentang Perizinan Berusaha Terintegrasi Secara Elektronik. Sedangkan berdasarkan pada Peraturan Menteri Perdagangan Indonesia Nomor 36/M-DAG/PER/9/2017 tentang Penerbitan Surat Izin Usaha Perdagangan. Kemudian faktor pendukung dalam pelaksanaan pelayanan perizinan Izin Usaha Perdagangan melalui Sistem OSS adalah faktor karakteristik organisasi dan faktor karakteristik pekerjaan. Sedangkan faktor penghambatnya adalah permasalahan dalam penggunaan internet dan kurangnya pengetahuan masyarakat atau pelaku usaha dalam pemanfaatan Sistem OSS.
English Abstract
Trade Business License is one of the licensing service products that are widely accessed by the public in Malang City. Even so, the Trade Business License Service in Malang City still has problems. The problem is that the Trade Business License service in Malang City is often disturbed so that it does not satisfy the public or business actors. Therefore, the Departement of Manpower, Investment and One Stop Integrated Services (DisnakerPMPTSP) of Malang City organizes Trading Business Permit Services through the Online Single Submisson (OSS) System. This study uses a descriptive type research wih a qualitative approach which is limited by two research focuses, namely (1) to analyze how the effectiveness of trading business license licensing services Trading Business through the Online Single Submissin (OSS), and (2) supporting factors and inhibting factors in licensing services. Trading Business through the Online Single Submission System (OSS). The types of data used in this study the authors used data sources in the form of informants, documents and events. Data collection techniques were obtained through interviews, docuementation and observation. Meanwhile, the data analysis technique used in Miles and Huberman interactive model data analysis technique. The result of this research in the effectiveness of the Online Single Submission (OSS) System in the Trading Business License service. Where the OSS System provides convenience and saves time for business actors in obtaining permits. This OSS system is based in Government Regulation Number 24 of 2018 concerning Electronically Integrated Business Licensing. Meanwhile, based on the Regulation of the Minister og Trade of Indonesia Number 36/M-DAG/PER/9/2017 concerning Issuance of Trading Business Permits. Then the supporting factors in the implementation of the Trading Business Permit licensing service through the OSS System are organizational characteristics and job charasteristics. While the inhibiting factors are problems in using the internet and the lack of knowledge of the community or business actors in the use of the OSS System.
Other obstract
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| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | 0523030064 |
| Uncontrolled Keywords: | Public Service, Trading Business Permit, OSS System |
| Subjects: | 300 Social sciences > 351 Public administration |
| Divisions: | Fakultas Ilmu Administrasi > Ilmu Administrasi Publik / Negara |
| Depositing User: | Endang Susworini |
| Date Deposited: | 01 Aug 2023 05:12 |
| Last Modified: | 01 Aug 2023 05:12 |
| URI: | http://repository.ub.ac.id/id/eprint/202284 |
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Text (DALAM MASA EMBARGO)
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