Shabrina, Bilqis Amalia and Mochamad Chazienul Ulum, S.Sos., MAP and Muhammad Rizki Pratama, S.IAN., MPA (2023) Kualitas Pelayanan E-Government Berbasis E-GovQual (Studi Pada ELSIMIL Dinas KB PP PA Kabupaten Tulungagung). Sarjana thesis, Universitas Brawijaya.
Abstract
Penggunaan teknologi, informasi, dan komunikasi dalam pelayanan publik dikenal dengan Electronic Government, yakni kepemerintahan berbasis elektronik. Bentuk tanggung jawab pemerintah dalam kemudahan pelayanan e-government salah satunya di bidang kesehatan yang menciptakan solusi praktis yakni pelayanan kesehatan berbasis elektronik. Badan Kependudukan dan Keluarga Berencana Nasional sebagai tindak preventif menanggapi isu kesehatan stunting meluncurkan aplikasi ELSIMIL untuk monitoring dan pendampingan kesiapan pernikahan dan kehamilan. Dinas KB PP PA Kabupaten Tulungagung bertanggungjawab akan keberlangsungan ELSIMIL di Kabupaten Tulungagung. Stunting Kabupaten Tulungagung juga masih berada pada nilai 13,1 dan usia perkawinan dini masih 17,22%. Keberlangsungan ELSIMIL masih banyak mengalami ketimpangan mulai dari resources, perhatian, dan anggaran bahkan rating aplikasi masih di angka 2 dari skala 5. Dengan demikian ELSIMIL memerlukan pengukuran kualitas pelayanan agar berjalan sesuai tujuan dan fungsinya dalam pencegahan stunting. Penelitian ini menggunakan jenis penelitian deskriptif dengan pendekatan kuantitatif untuk mengetahui nilai dari variabel mandiri. Pengukuran kualitas ELSIMIL menggunakan metode Electronic Government Quality atau E-GovQual. Atribut-atribut dalam empat dimensi E-GovQual yakni efficiency, reliability, citizen support, dan trust digunakan sebagai variabel dalam penelitian ini. Pengumpulan data pada penelitian ini melalui penyebaran kuesioner secara online pada Google Form dengan 350 responden pengguna ELSIMIL di lingkungan Dinas KB PP PA Kabupaten Tulungagung. Pengambilan sampel melalui teknik non probalility sampling dengan purposive sampling. Data yang didapatkan kemudian dianalisis menggunakan perhitungan tendensi sentral melalui SPSS 25 untuk mengetahui nilai rata-rata setiap variabel. Dengan demikian akan diketahui variabel mana yang bernilai lemah sehingga dapat diprioritaskan untuk meningkatkan kualitas layanan itu sendiri. Hasil penelitian menunjukkan bahwa kualitas layanan ELSIMIL dapat dikatakan baik dengan nilai rata-rata keseluruhan yakni 4,10. Hasil nilai rata-rata variabel E-GovQual pada layanan ELSIMIL secara berurutan dapat diprioritaskan sebagai berikut: (1) variabel trust memiliki nilai 4,26; (2) variabel reliability memiliki nilai 4,12; (3) variabel efficiency memiliki nilai 4,02; (4) variabel citizen support memiliki nilai 4,01. Dengan demikian maka variabel trust memiliki nilai rata-rata tertinggi dan variabel citizen support memiliki nilai rata-rata terendah. Pemerintah khususnya BKKBN melalui Dinas KB PP PA Kabupaten Tulungagung diharapkan dapat memperbaiki kualitas layanan ELSIMIL secara efektif dan efisian agar sesuai dengan tujuan dan fungsinya dalam pencegahan stunting.
English Abstract
The implementation of information, communication, and technology in public services is known as Electronic Government. One form of the government responsibility in facilitating services through e-government is in the medical field, which invented the practical solutions, one of which is the electronic-based health services. The National Population and Family Planning Agency (BKKBN), as a preventive action concerning the stunting health issue, has launched the ELSIMIL application that is utilized for the activities of monitoring and assisting marriage and pregnancy preparation. The Department of Family Planning, Women Empowerment, and Child Protection (KB PP PA) of Tulungagung Regency is the department that is responsible for the continuity of ELSIMIL in Tulungagung Regency. The stunting rate in Tulungagung is also still at 13.1 and the age of early marriage is still at 17.22%. ELSIMIL still experiences many inequalities from the resources, attention, and budget. Moreover, the application rating is still at number 2 on a scale of 5. This research aims to measure the service quality of ELSIMIL, in order that it occurs according to its goals and functions in preventing stunting. This research used a descriptive research with a quantitative approach to determine the value of the independent variable. The Electronic Government Quality or E-GovQual method was utilized to measure the ELSIMIL quality. The attributes in the four dimensions of E-GovQual, including efficiency, reliability, citizen support, and trust are used as variables in this research. The data collection in this research was done by distributing online questionnaires through Google Forms with 350 respondents of ELSIMIL users in the Department of KB PP PA, Tulungagung Regency. Based on the result of the probability sampling technique with purposive sampling, the collected data were analyzed using the calculation of central tendency to discover the average value of each variable. Therefore, the variables that are weak will be discovered, in order that they can be prioritized to improve the service quality of ELSIMIL. The results showed that ELSIMIL's service quality is good, with an average score of 4.10. The results of the average E-GovQual variable value on the ELSIMIL service sequentially can be prioritized as follows: (1) the trust variable has a value of 4.26; (2) the reliability variable has a value of 4.12; (3) the efficiency variable has a value of 4.02; (4) the citizen support variable has a value of 4.01. Thus, the trust variable has the highest average value and the citizen support variable has the lowest average value. However, in terms of service quality, BKKBN and the KB PP PA Department of Tulungagung Regency may improve the quality of ELSIMIL services, with the aim that it can run effectively and efficiently according to its goals and functions in preventing stunting.
Other obstract
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| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | 0523030052 |
| Uncontrolled Keywords: | E-Government, E-GovQual, Kualitas Pelayanan, Stunting,-E-Government, E-GovQual, Service Quality, Stunting |
| Subjects: | 300 Social sciences > 351 Public administration |
| Divisions: | Fakultas Ilmu Administrasi > Ilmu Administrasi Publik / Negara |
| Depositing User: | Endang Susworini |
| Date Deposited: | 21 Jul 2023 08:43 |
| Last Modified: | 21 Jul 2023 08:43 |
| URI: | http://repository.ub.ac.id/id/eprint/202058 |
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