Nugraha, Aviantara Wahyu and Dr. Ir. M. Ruslin Anwar,, M.Si., IPU. and Ir. Eko Andi Suryo,, ST., MT., Ph.D (2023) Optimasi Kinerja Pelayanan Distribusi PDAM Tirta Taman Kota Bontang. Magister thesis, Universitas Brawijaya.
Abstract
Aviantara Wahyu Nugraha, Jurusan Teknik Sipil, Fakultas Teknik Universitas Brawijaya, Januari 2023, Optimasi Kinerja Pelayanan Distribusi PDAM Tirta Taman Kota Bontang, Dosen Pembimbing M. Ruslin Anwar dan Eko Andi Suryo Untuk mencapai tingkat kinerja pelayanan dari PDAM tirta taman kota Bontang, didapat berdasarkan persepsi pengguna PDAM taman tirta yang diperoleh dari hasil kuesioner dengan skala likert menggunakan metode Importance Performance Analysis (IPA). Dari hasil analisa IPA, kemudian dilakukan wawancara menggunakan metode Strength Weakness Opportunities Threats (SWOT).. Hasil penelitian analisa IPA dipakai pada kuadran I yaitu Pelayanan terhadap proses pendaftaran (x11), Survey lokasi calon pelanggan (x12), Waktu pelaksanaan survey (x13), Perintah pembayaran sebelum pemasangan (x15), Pemberitahuan lamanya proses pemasangan (X15). Pendaftaran sampai dengan pemasangan (X16), Air yang dialirkan memenuhi standart kesehatan, atribut (X21), Kualitas air yang dialirkan (Warna,Bau, Rasa) (X22), Laporan ke PDAM Tirta Taman apabila terjadi gangguan atau tidak alncar (x33), Lamanya penanganan kerusakan sambungan rumah (x43), Data base pelanggan atau calon pelanggan PDAM Tirta Taman (x71). Kemudian Matriks kuadran SWOT dengan strategi SO (Strengths- Opportunities) yaitu Pengembangan dengan IT dan dengan media social Peremajaan pipa secara berkala untuk menghindari adanya kebocoran pipa yang dapat mempengaruhi kualitas, Menyediakan Costumer Service via WhatsApp untuk pemberitahuan pelayanan, gangguan dan perintah pembayaran, Mengeluarkan SOP baru dan jadwal rutin untuk maintenance., Terus melakukan security update pada sistem penyimpanan database, Pemakaian blanko resmi untuk calon pelanggan dengan kepentingan pemasangan sambungan baru
English Abstract
Aviantara Wahyu Nugraha, Departement of Civil Engineering, Facultyof Engineering University of Brawijaya, January 2023. Distribution Service Performance Optimization of PDAM Tirta Taman Bontang City, Academic Supervisor : M. Ruslin Anwar and Eko Andi Suryo. To achieve the level of service performance from PDAM Tirta Taman Kota Bontang , obtained based on user perceptions of PDAM Taman Tirta obtained from the results of a questionnaire with a Likert scale using the Importance Performance Analysis (IPA) method. From the results of the IPA analysis, interviews were then conducted using the Strength Weakness Opportunities Threats (SWOT) method . The results of the IPA analysis were used in quadrant I, namely service to the registration process (x11), survey of prospective customer locations (x12), time of survey implementation (x13) , Payment orders before installation (x15), Notice the length of the installation process (X15). Registration up to installation (X16), the supplied water meets health standards, attributes (X21 ), the quality of the supplied water (color, smell, taste) (X22) , report to PDAM Tirta Taman if there is a disturbance or it doesn't work smoothly (x 33 ), the duration of handling the damage house connection (x 43 ), customer or prospective customer database of PDAM Tirta Taman (x 71 ). Then the SWOT quadrant matrix with the SO ( Strengths-Opportunities ) strategy, namely development with IT and with social media Periodic pipe rejuvenation to avoid pipe leaks that can affect quality, Providing Customer Service via WhatsApp for service notifications, disruptions and payment orders, Issuing SOPs new and regular schedule for maintenance., Continue to perform security updates on the database storage system , Use of official forms for prospective customers with the interest of installing a new connection Keywords : PDAM Taman Tirta, Validity Test, Reliability Test, Service
| Item Type: | Thesis (Magister) |
|---|---|
| Identification Number: | 0422070040 |
| Uncontrolled Keywords: | PDAM Taman Tirta, Uji Validitas, Uji reliabilitas, Kinerja Pelayanan, Importance Performance Analysis, SWOT-PDAM Taman Tirta, Validity Test, Reliability Test, Service Performance, Importance Performance Analysis, SWOT |
| Subjects: | 600 Technology (Applied sciences) > 624 Civil engineering |
| Divisions: | S2/S3 > Magister Teknik Sipil, Fakultas Teknik |
| Depositing User: | Endang Susworini |
| Date Deposited: | 12 Jun 2023 02:09 |
| Last Modified: | 12 Jun 2023 02:09 |
| URI: | http://repository.ub.ac.id/id/eprint/201382 |
![[thumbnail of DALAM MASA EMBARGO]](http://repository.ub.ac.id/style/images/fileicons/text.png) |
Text (DALAM MASA EMBARGO)
Aviantara Wahyu Nugraha - tesis 2023.pdf Restricted to Registered users only until 31 December 2025. Download (8MB) |
Actions (login required)
 |
View Item |