Pamungkas, Sunu Hasibudin and Prof. Dr.Drs. Muhammad Saifi, M.Si and Deasy Chrisnia Natalia, SE., MM (2022) Efisiensi dan Efektifitas dalam Pengerjaan Housekeeping Department di Hotel Aria Gajayana Malang. Diploma thesis, Universitas Brawijaya.
Abstract
Penelitian ini bertujuan untuk menganalisis efisiensi dan efektifitas dalam pengerjaan housekeeping department di Hotel Aria Gajayana Malang. Desain penelitian ini menggunakan metode deskriptif dengan pendekatan kualitatif. Penelitian ini menggunakan sumber data primer dan sekunder Teknik pengumpulan data yang digunakan adalah observasi, wawancara, dokumentasi dan trianggulasi atau gabungan. Teknik analisis data yang digunakan adalah analisis model interaktif meliputi pengumpulan data, reduksi data, penyajian data dan penarikan kesimpulan. Hasil dari penelitian menunjukkan bahwa: (1) efisiensi dan efektifitas tercapai ketika karyawan memiliki kemampuan multitalent serta pengetahuan yang mumpuni di bidang perhotelan (2) peralatan kerja yang mumpuni mampu menunjuang pekerjaan karyawan untuk mencapai pekerjaan yang efektif dan efisien (3) housekeeping department selalu memaksimalkan tenaga kerja untuk menyelesaikan pekerjaan meskipun jumlah karyawan di Hotel Aria Gajayana Malang tidak sebanyak karyawan hotel bintang 4 lainnya yang ada di kota Malang (4) housekeeping di Hotel Aria Gajayana Malang tetap berusaha melakukan peningkatan kualitas dan memberikan pelayanan yang baik kepada tamu agar kepuasan pelanggan tercapai tanpa mengurangi efisien dan efektifitas pekerjaan (5) karyawan housekeeping bekerja secara efisien dan efektif serta menjunjung tinggi bekerja sesuai dengan Standar Operasional Prosedur (SOP) dan bekerja sesuai jobdesk yang diberikan.
English Abstract
This research aims to analyze the efficiency and effectiveness of the housekeeping department of Hotel Aria Gajayana Malang. This research design uses a descriptive method with a qualitative approach. This study used primary and secondary data sources and data collection techniques, such as observation, interviews, documentation, triangulation, or a combination thereof. The data analysis technique used is interactive model analysis, including data collection, data reduction, data presentation, and conclusion. The results of the study show that: (1) efficiency and effectiveness are achieved when employees have multi-talent capabilities and qualified knowledge in the hospitality industry, (2) qualified work equipment can support employees' work to achieve effective and efficient work, (3) housekeeping department always maximize the labor to complete the work even though the number of employees in Hotel Aria Gajayana Malang is not as much as the number of employees in other 4 star hotels in Malang city (4) the housekeeping in Hotel Aria Gajayana Malang is still trying provide continuously improving quality and good service to guests, so that customer satisfaction is achieved without reducing work efficiency and effectiveness (5) housekeeping staff work efficiently and effectively, maintain work according to Standard Operating Procedures (SOP), and work according to the given job desk.
| Item Type: | Thesis (Diploma) |
|---|---|
| Identification Number: | 0522170064 |
| Uncontrolled Keywords: | Efisiensi dan efektifitas, housekeeping department, hotel, efficiency and effectiveness, housekeeping department, hotel. |
| Divisions: | Program Vokasi > Usaha Wisata |
| Depositing User: | soegeng sugeng |
| Date Deposited: | 24 May 2023 06:57 |
| Last Modified: | 24 May 2023 06:57 |
| URI: | http://repository.ub.ac.id/id/eprint/200238 |
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Text (DALAM MASA EMBARGO)
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