Norman Hayat, Sabda (2020) Analisis Perbandingan Evaluasi Usability Menggunakan Metode Berbasis Pengguna dan Expert pada Aplikasi Mobile Gapura UB. Sarjana thesis, Universitas Brawijaya.
Abstract
Gapura UB adalah aplikasi mobile portal akademik untuk mengakses informasi dan layanan akademik yang ada di lingkungan kampus Universitas Brawijaya. Berdasarkan hasil wawancara kepada pihak pengembang, menyatakan bahwa aplikasi belum pernah dilakukan evaluasi usability dengan melakukan pengujian usability kepada penggunanya maupun dilakukan pemeriksaan oleh expert. Padahal evaluasi usability menjadi elemen penting yang memungkinkan untuk mengidentifikasi kinerja suatu sistem atau aplikasi. Penelitian ini bertujuan untuk mengidentifikasi permasalahan usability aplikasi tersebut dan membandingkan efektivitas empat metode evaluasi yang digunakan dalam penelitian ini: usability testing, wawancara, survei, dan heuristic evaluation. Data dikumpulkan dari pengguna dengan kategori mahasiswa dan evaluator expert. Rincian jumlah responden yang digunakan yaitu usability testing (N = 10), wawancara (N = 10), survei (N = 110), dan heuristic evaluation (N = 3). Empat metode bersama-sama mengidentifikasi total 44 permasalahan usability: 45% melalui heuristic evaluation, 24% melalui survei, 17% melalui wawancara dan 14% dari usability testing, dengan sedikit penemuan yang sama. Permasalahan-permasalahan tersebut kemudian dikategorikan menggunakan Usability Taxonomy Problem (UPT) yang membagi masalah kedalam 5 kategori dengan rincian 17 kategori visualness, 6 kategori language, 3 kategori manipulation, 11 kategori task- mapping dan 7 lainnya termasuk kategori task-facilitation. Rekomendasi perbaikan yang diusulkan berdasarkan 40 guidelines gabungan. Hasil dari penelitian ini membuktikan bahwa empat metode tersebut saling melengkapi, masing-masing metode memberikan wawasan unik untuk peningkatan usability antarmuka pengguna aplikasi. Peneliti merekomendasikan menggunakan pendekatan multi-metode ketika mengevaluasi usability aplikasi karena dapat memberikan gambaran yang lebih komprehensif terkait permasalahan usability.
English Abstract
Gapura UB is an academic portal mobile application to access academic information and services in the Brawijaya University campus environment. Based on the results of interviews with the developers, stated that the application has never been evaluated usability by testing usability to its users or conducted an inspection by an expert. Even though usability evaluation is an important element that allows to identify the performance of a system or application. This study aims to identify the usability problem of the application and compare the effectiveness of four evaluation methods used in this study: usability testing, interviews, surveys, and heuristic evaluation. Data is collected from users in the student category and expert evaluator. Details of the number of respondents used are usability testing (N = 10), interviews (N = 10), surveys (N = 110), and heuristic evaluation (N = 3). The four methods together identified a total of 44 usability problems: 45% through heuristic evaluation, 24% through surveys, 17% through interviews and 14% from usability testing, with a few similar findings. These problems are then categorized using Usability Taxonomy Problem (UPT) which divides the problem into 5 categories with details of 17 categories of visualness, 6 categories of language, 3 categories of manipulation, 11 categories of task-mapping and 7 others including the category of task-facilitation. The proposed improvement recommendations are based on 40 combined guidelines. The results of this study prove that the four methods are complementary, each method provides a unique insight to improve the usability of the application user interface. The researcher recommends using a multi-method approach when evaluating application usability because it can provide a more comprehensive representation of usability issues
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | 0520150472 |
| Uncontrolled Keywords: | Aplikasi portal akademik, Usability, Evaluasi multi-metode, Usability Problem Taxonomy.,Academic portal application, Usability, Multi-method evaluation, Usability Problem Taxonomy |
| Subjects: | 000 Computer science, information and general works > 004 Computer science |
| Divisions: | Fakultas Ilmu Komputer > Sistem Informasi |
| Depositing User: | Unnamed user with username nova |
| Date Deposited: | 21 Sep 2022 01:54 |
| Last Modified: | 24 Sep 2024 01:19 |
| URI: | http://repository.ub.ac.id/id/eprint/194466 |
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