Nandiwardhana, Rahadyan (2020) Evaluasi Usability Terhadap Sistem Informasi Antrian Rumah Sakit Krakatau Hospital System Dengan Metode Pattern Based Usability Testing. Sarjana thesis, Universitas Brawijaya.
Abstract
Penelitian ini bertujuan untuk melakukan evaluasi tingkat kualitas usability berdasarkan permintaan stakeholders perusahaan dengan mempertimbangkan kriteria usability pada aspek effectiveness, efficiency, dan satisfaction. Objek penelitian ini adalah sistem informasi antrian rumah sakit krakatau hospital system milik PT Krakatau Information Technology yang dilakukan pada 2 jenis platform berbeda, platform website dan platform android. Metode evaluasi menggunakan pattern based usability testing yang didalam prosesnya terdapat pembentukan pola usability dan skenario pengujian, kemudian menggunakan pertanyaan kriteria usability aspek satisfaction dari kuesioner USE. Pengumpulan data dilakukan dengan pengujian menggunakan tugas kerja terhadap responden pengujian. Sampel penelitian ini adalah 10 responden pengujian dengan 2 klasifikasi berbeda, responden pengujian yang belum pernah menggunakan sistem serupa (responden klasifikasi 0) dan responden pengujian yang sudah pernah menggunakan sistem serupa (responden klasifikasi 1), yang dipilih dengan metode purposive sampling. Hasil penelitian ini mendapatkan pembentukan 4 tugas kerja pada masing-masing platform berdasarkan proses pembentukan pola usability dan skenario pengujian. Hasil pengujian mendapatkan pengukuran tingkat kualitas usability pada 3 aspek usability, temuan 12 permasalahan pada platform website, dan 17 permasalahan pada platform android. Dibentuk 10 rekomendasi perbaikan terhadap permasalahan platform website dan 10 rekomendasi perbaikan terhadap permasalahan platform android.
English Abstract
This study aims to evaluate the quality level of usability based on the stakeholders demands of the company's by considering the usability criteria in the aspects of effectiveness, efficiency, and satisfaction. The object of this research is the information system of the krakatau hospital system owned by PT Krakatau Information Technology which is carried out on 2 different types of platforms, website platform and android platform. The evaluation method use pattern based usability testing which in the process contains the formation of usability patterns and testing scenarios, then use the usability criteria question of satisfaction aspects of the USE questionnaire. Data collection is done by the testing using work assignments to test respondents. The sample of this study was 10 test respondents with 2 different classifications, test respondents who had never used a similar system (respondent classification 0) and test respondents who had used a similar system (respondent classification 1), which were selected using the purposive sampling method. The results of this study get the formation of 4 work tasks on each platform based on the process of forming usability patterns and testing scenarios. The test results get measurements of the level of usability quality on 3 aspects of usability, finding 12 problems on the website platform, and 17 problems on the android platform. Formed 10 recommendations for improving the website platform problems and 10 recommendations for improving the android platform problems
Other obstract
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| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FILKOM/2020/190/052003380 |
| Uncontrolled Keywords: | Evaluasi usability, usability testing, pattern based usability testing, effectiveness, efficiency, satisfaction, |
| Subjects: | 000 Computer science, information and general works > 004 Computer science > 004.2 System analysis and design, computer architecture, performance evaluation |
| Divisions: | Fakultas Ilmu Komputer > Sistem Informasi |
| Depositing User: | Budi Wahyono Wahyono |
| Date Deposited: | 05 Aug 2020 08:20 |
| Last Modified: | 25 Sep 2024 07:31 |
| URI: | http://repository.ub.ac.id/id/eprint/180928 |
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