Putra, Eka Cahya (2019) The Application Of The Balanced Scorecard As A Performance Measurement Method (Case Study Rsud Lawang). Sarjana thesis, Universitas Brawijaya.
Abstract
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English Abstract
This study aims to determine the hospital performance using the balanced scorecard by utilizing it to develop the expected financial and non-financial aspects in conducting performance appraisals. So that, the hospital will become ideal and able to provide customers satisfaction. Data in this research were collected in three years from 2015 to 2017 by using descriptive analysis. The researcher evaluated the hospital performance between the periods and compare them with the previous target, and then give score according to the criteria. Data were obtained through library research and the secondary data was obtained from Lawang Regional hospital (RSUD Lawang). Financial performance measurement was viewed from the achievement of revenue and cost changes, the customer perspective views of customer acquisition, customer retention, customer satisfaction, internal business process perspective include innovation, operational process, and response times. Meanwhile, for learning and growth perspective was viewed from employee retention and employee training. In conclusion, fourxvi assessment perspectives are considered good enough. The balanced scorecard is suitable to be applied to Lawang Hospital because it can provide illustrations that are more structured, comprehensive and complete so that they can present accurate information that can later be used for decision-making.
Other obstract
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| Item Type: | Thesis (Sarjana) |
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| Identification Number: | SKR/FEB/2019/476/051908040 |
| Uncontrolled Keywords: | Performance, Balanced Scorecard, Hospital |
| Subjects: | 600 Technology (Applied sciences) > 657 Accounting > 657.8 Accounting for enterprises engaged in specific kinds of activities > 657.83 Services and professional activities > 657.839 Commerce |
| Divisions: | Fakultas Ekonomi dan Bisnis > Akuntansi |
| Depositing User: | Nur Cholis |
| Date Deposited: | 09 Nov 2020 04:48 |
| Last Modified: | 09 Nov 2020 04:48 |
| URI: | http://repository.ub.ac.id/id/eprint/174578 |
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