Ilhamdi, Fajri (2019) Evaluasi Layanan Penyampaian Keluhan Masyarakat Berbasis Teknologi Informasi Pada Pemerintah Kabupaten Sidoarjo Menggunakan Framework Cobit 5. Sarjana thesis, Universitas Brawijaya.
Abstract
Pemerintah Kabupaten Sidoarjo telah mengimplementasikan layanan berbasis website bernama Pusat Pelayanan Pengaduan Masyarakat (P3M). Tetapi, pada proses pengimplementasian terdapat masalah yaitu requirements/kebutuhan user yang kurang tepat. Sehingga layanan tersebut kurang diminati oleh masyarakat sebagai user. Pada kenyataannya, masyarakat lebih memilih melakukan pengaduan melalui media sosial Pemerintah Kabupaten Sidoarjo seperti Facebook. Oleh karena itu dilakukanlah evaluasi menggunakan Framework Control Objectives for Information and Related Technologies (COBIT) 5. Proses yang dipilih yaitu Manage Requirements Definition (BAI02) dan Manage Solutions Identification and Build (BAI03). Proses ini dipilih karena keduanya memiliki kegiatan-kegiatan yang mendukung dalam tata kelola terkait requirements. Pengambilan data pada penelitian ini dilakukan dengan cara menyebarkan kuesioner, wawancara dan studi dokumen. Pada lembar kuesioner berisikan pertanyaan-pertanyaan terkait tata kelola requirements pada layanan P3M. Sedangkan wawancara bertujuan untuk menanyakan targeted level dari layanan P3M. Setelah dilakukan pengolahan data, didapatkan capabilty level pada proses BAI02 dan BAI03 yaitu level 0 (incomplete process). Kemudian targeted level dari kedua proses tersebut adalah level 2 (managed process), oleh karena itu terdapat gap yaitu sebesar 2 (dua). Kemudian peneliti menyusun rekomendasi berupa dokumen yang akan melengkapi setiap kegiatan pada proses BAI02 dan BAI03. Setiap rekomendasi akan dijelaskan secara jelas guna mencapai capability level 2 (managed process)
English Abstract
The Sidoarjo Regency Government has implemented a website-based service for public complaint called Pusat Pelayanan Pengaduan Masyarakat (P3M). However, in the process of implementing there is a problem is the user requirements that are not right. So that the service is less attractive to the public as a user. In fact, people prefer to complain through the Sidoarjo Regency Government social media such as Facebook. Therefore the evaluation was carried out using the Framework Object Control for Information and Related Technologies (COBIT) 5. The process used is Manage Requirements Definition (BAI02) and Manage Solutions Identification and Build (BAI03). This process is chosen because both have activities that support requirements governance. Retrieval of data in this study was carried out by questionnaires, interviews and document study. Respondents were selected using the RACI Chart calculation for each process. On the questionnaire sheet contains questions related to governance requirements on P3M services. Then the interview aims to ask for targeted levels of P3M services. After data processing, capability level in the BAI02 and BAI03 processes at level 0 (incomplete process). Then the targeted level of the two processes at level 2 (managed process), therefore there is a gap of 2 (two). Then the researcher compiled a recommendation document that would complement each activity in the BAI02 and BAI03 processes. Each recommendation will be explained clearly in order to achieve capability leve 2 (managed process)
Other obstract
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| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FILKOM/2019/438/051905821 |
| Uncontrolled Keywords: | evaluasi, Control Objectives for Information and Related Technologies, Layanan P3M, capability lev, evaluation, Control Objectives for Information and Related Technologies, Layanan P3M, capability level |
| Subjects: | 000 Computer science, information and general works > 004 Computer science > 004.068 Information technology--Management |
| Divisions: | Fakultas Ilmu Komputer > Sistem Informasi |
| Depositing User: | Nur Cholis |
| Date Deposited: | 24 Aug 2020 06:51 |
| Last Modified: | 25 Oct 2021 02:15 |
| URI: | http://repository.ub.ac.id/id/eprint/171614 |
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