Pratama, Zul Afrianes (2019) Evaluasi Penerimaan Aplikasi Pusat Pelayanan Pengaduan Masyarakat (P3m) Yang Diimplementasikan Di Kabupaten Sidoarjo Berdasarkan Model Unified Theory Of Acceptance And Use Of Technology (Utaut). Sarjana thesis, Universitas Brawijaya.
Abstract
Pemerintah Kabupaten Sidoarjo mengimplementasikan layanan e-government bernama P3M (Pusat Pengaduan Pelayanan Masyarakat) untuk mengakomodasi berbagai aspirasi dan pengaduan masyarakat. Berdasarkan survei Indeks Kepuasan Masyarakat (IKM) per semester satu 2019, aplikasi P3M hanya mendapat nilai 64,7 (tidak baik), lalu P3M sendiri menyebutkan bahwa media yang menjadi favorit masyarakat untuk menyampaikan aduan bukanlah aplikasi P3M, melainkan media sosial Facebook. Penelitian ini bertujuan mendeskripsikan penerimaan masyarakat Kabupaten Sidoarjo terhadap aplikasi P3M berdasarkan model atau kerangka teori Unified Theory of Acceptance and Use of Technology (UTAUT) yang di dalamnya memuat variabel performance expectancy, effort expectancy, social influence, trust of the internet, trust of the government, trust of the CSC, facilitating conditions, behavioral intention, dan use behavior. Pengumpulan data dilakukan dengan mendistribusikan kuesioner online yang memuat total 25 butir pertanyaan kepada 100 sampel yang dipilih berdasarkan kriteria purposive sampling. Data penelitian diolah dengan pendekatan statistik deskriptif dan dihasilkan temuan yang menunjukkan bahwa penerimaan masyarakat Kabupaten Sidoarjo terhadap aplikasi P3M berdasarkan model UTAUT dikategorikan tinggi (61,91%). Namun, terdapat empat variabel yang memiliki nilai di bawah rata-rata, yaitu trust of the internet, trust of the government, trust of the CSC, behavioral intention, dan use behavior. Sebagai rekomendasi, maka variabel tersebut perlu dioptimalkan untuk perbaikan implementasi di masa mendatang.
English Abstract
Sidoarjo Regency Government has an e-government service called P3M (Pusat Pelayanan Pengaduan Masyarakat) which is implemented to accommodate various public aspirations and complaints. Based on the Citizens Satisfaction Index (IKM) survey in the first semester of 2019, P3M application only worth as 64,7 (not good), besides that, the P3M itself stated that the media that was the favorite of the citizens to submit their complaints was not P3M application, but Facebook. This study aims to describe the acceptance of the citizens of Sidoarjo Regency to P3M applications based on the Unified Theory of Acceptance and Use of Technology (UTAUT) framework that employed performance expectancy, effort expectancy, social influence, trust of the internet, trust of the government, trust of the CSC, facilitating conditions, behavioral intention, and use behavior. Data collection is done by distributing an online questionnaire that contains a total of 25 questions to 100 samples selected based on purposive sampling criteria. The research data was processed using a descriptive statistical approach and results were found the acceptance of the citizens of Sidoarjo Regency toward P3M applications based on the UTAUT model was categorized as high (61.91%). However, there are four variables that have below-average values, i.e. trust of the internet, trust of the government, trust of the CSC, behavioral intention, and use behavior. As a recommendation, these variables need to be optimized for implementation improvement in the future.
Other obstract
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| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FILKOM/2019/232/051902982 |
| Uncontrolled Keywords: | aplikasi, pengaduan masyarakat, evaluasi, penerimaan, Unified Theory of Acceptance and Use of Technology, : application, public grievance, evaluation, acceptance, Unified Theory of Acceptance and Use of Technology |
| Subjects: | 000 Computer science, information and general works > 005 Computer programming, programs, data > 005.3 Programs > 005.36 Programs for personal computers |
| Divisions: | Fakultas Ilmu Komputer > Sistem Informasi |
| Depositing User: | Nur Cholis |
| Date Deposited: | 12 Aug 2020 07:56 |
| Last Modified: | 24 Oct 2021 05:30 |
| URI: | http://repository.ub.ac.id/id/eprint/169526 |
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