Jehuman, Emerensi Surya Diana (2018) Evaluasi Kebijakan Pelayanan e-KTP (studi pada Dinas Kependudukan dan Pencatatan Sipil Kota Malang). Sarjana thesis, Universitas Brawijaya.
Abstract
Penelitian ini di latarbelakangi permasalah dari banyak faktor yang mempengaruhi keterlambatan perekaman e-KTP di Kota Malang yaitu karena adanya penduduk pindah tempat namun belum melakukan pencabutan berkas, selain itu masih banyak data warga yang belum valid, dan juga warga yang meninggal dunia tapi belum di laporkan dan masih rendahnya kesadaran masyarakat tentang pentingnya memiliki e-KTP, sehingga membuat pemerintah sedikit kewalahan dalam melakukan pendataan. Selain permasalahan yang muncul dari target perekaman yang belum terselesaikan, pelayanan yang berbelit- belit, waktu pelayanan yang sangat lama, sistem calo, hingga pegawai yang masih menerima cip dari pemohon pengurusan. Tujuan penelitian ini untuk Mengetahui dan mendeskripsikan evaluasi kebijakan pelayanan di Kantor Dinas Kependudukan dan Pencatatan Sipil Kota Malang dan mengetahui faktor pendorong dan penghambat kebijakan pelayanan e-KTP di Kantor Dinas Kependudukan dan Pencatatan Sipil Kota. Penelitian ini menggunakan jenis penelitian kualitatif dengan pendekatan deskriptif. Dan metode analisis yang digunakan model interaktif oleh Mile Huberman dan Saldana yang terdiri dari penyajian data, reduksi data, dan penarikan kesimpulan. Dari hasil penelitian evaluasi kebijakan di temukan permasalahan baik itu dari masyarakat maupun dari pemerintah sendiri. Masih banyak permasalahan pelayanan yang belum terselesaikan diantaranya masih banyak masyarakat atau penduduk yang belum mendapatkan fisik e-KTP, masyarakat yang belum memiliki e-KTP dan data ganda penduduk akibat duplicate record. Anggaran yang sudah diberikan besar tetapi hasil kebijkan belum seuntuhnya tercapai. Namun sudah ada upaya untuk dapat mengefisenkan pelayanan dengan cara pembaharuan KTP menjadi seumur hidup. Masih banyak di temukan permasalahan sehingga permasalahan belum sepenuhnya terselesaikan. Mengadakan program jemput bola ke tiap-tiap desa walaupun masih banyak masyarakat yang belum mendapat fisik e-KTP. Masih banyak permasalahakan yang belum terselesaikan dianataranya masih adanaya sistem percaloan, waktu pelayanan yang tidak sesuai ketentuan yang sudah di tetapan. Membuat banyak masyarakat respon negative dan belum puas dengan pelayanan yang diberikan. Namun pelayanan yang di berikan dapat dikatakan tercapai sebab latarbelakang e-KTP yakni karena permasalahan yang terjadi pada saat masih menggunakan KTP Konvensional. Oleh karena itu sehrusnya melakukan sosialisasi kepada tiap-tiap daerah, berkoordinasi dengan kecamatan dan kelurahan terlait permasalahan yang terjadi dan mengoptimalkan program jemput bola ketipa-tiap desa, terlebih khusus kepada masyarakat yang belum mendapatkan fisik e-KTP.
English Abstract
This research is based on the background of the many factors that affect the delay in recording e-KTP in Malang, which is because there are residents who have moved but have not done the file revocation, besides there are still many data that are not valid, and also residents who have died but have not been reported and still low public awareness about the importance of having an e-KTP, thus making the government a little overwhelmed in conducting data collection. In addition to the problems that arise from the target of unresolved recording, convoluted services, very long service time, brokerage system, until employees who still receive chips from the applicant requesting. The purpose of this study was to find out and describe service policy evaluations in the Population and Civil Registration Office of the Malang City and to find out the driving and inhibiting factors of the e-KTP service policy in the Population and Civil Registrasion Office of the Malang City. This study uses a type of qualitative research with a descriptive approach. And the analytical method used is the interactive model by Mile Huberman and Saldana which consists of presenting data, data reduction, and drawing conclusions. From the results of policy evaluation research problems were found both from the community and from the government. There are still many unresolved service issues, including many people or residents who have not received physical e-KTP, people who do not have e-KTP and double population data due to duplicate records. The budget that has been given is large but the results of the policy have not been fully achieved. However, there have been efforts to be able to improve services by renewing their ID cards. There are still many problems so that problems have not been fully resolved. Hold a ball pick-up program in each village even though there are still many people who have not received physical e-KTP. There are still many problems that have not been resolved, for example, there is still a system of brokering, service time that is not in accordance with stipulated provisions. Making a lot of people a negative response and not satisfied with the services provided. But the services provided can be said to be achieved because the background of the e-KTP is because of the problems that occur while still using Conventional KTP. Therefore, it is necessary to disseminate information to each region, coordinate with sub-districts and urban villages regarding the problems that occur and optimize the ball picking program for each village, especially for those who have not received physical e-KTP.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FIA/2018/1175/051901215 |
| Uncontrolled Keywords: | Evaluasi Kebijakan, Pelayanan Publik, KTP elektronik Evaluation Policy, Service, e-KTP129 |
| Subjects: | 300 Social sciences > 303 Social Processes > 303.3 Coordination and control > 303.38 Public opinion |
| Divisions: | Fakultas Ilmu Administrasi > Ilmu Administrasi Publik / Negara |
| Depositing User: | Budi Wahyono Wahyono |
| Date Deposited: | 22 Oct 2019 08:23 |
| Last Modified: | 18 Oct 2021 04:28 |
| URI: | http://repository.ub.ac.id/id/eprint/165748 |
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