Bentro, Harun Christian (2018) Analisis dan Perbaikan Aplikasi UB Bookstore Berdasarkan Aspek Usability (ISO 9241-11). Sarjana thesis, Universitas Brawijaya.
Abstract
Untuk mencapai visi menjadi Penerbit Elektronik terbesar di Indonesia, UB Press merilis Aplikasi UB Bookstore. Terdapat 5 proses yang diamati yakni proses sign up dan sign in, proses edit profil, proses pencarian kategori dan buku, serta detail buku. Permasalah didalam aplikasi yang muncul pada observasi awal diantaranya navigasi tidak responsif, kurangnya informasi detail buku, perpaduan warna pada aplikasi yang kontras, serta pencarian buku dan navigasi menu yang kurang efektif. Sebab itu dilakukan perbaikan antarmuka dengan tiga dasar guideline. Selanjutnya dilakukan usability testing untuk desain aplikasi awal dan usulan. Menggunaan standar ISO 9241-11 dalam mengukur metrik usability diantarnya metrik effectivennes, efficiency dan satisfaction. Hasil pada metrik effectivennes dibagi menjadi 3 aspek, yaitu Ketuntasan yang mengalami kenaikian sebesar 40%, Non Critical error dan Critical error yang mengalami penurunan hingga 0%. Pada metrik efficiency diketahui terjadi peningkatan sebesar 40% setelah dilakukan perbaikan antarmuka. Pada aspek satisfaction, antarmuka rancangan desain usulan berada dalam grade C dan kategori “Acceptable”. Peneliti juga menggunakan kuesioner USE yang mencakup empat barometer yaitu usefulness, ease of use, ease of learning dan satisfaction. Setiap barometer memiliki beberapa pernyataan yang akan diberikan kepada pengguna untuk menilai tingkat usability aplikasi. Hasil nilai kegunaan dari kuisioner ini sebelum rekomendasi perbaikan adalah sebesar 60,38% dan setelah rekomendasi rancangan desain usulan sebesar 79,70%.
English Abstract
To achieve the vision of becoming the largest Electronic Publisher in Indonesia, UB Press released UB Bookstore Application. There are 5 processes observed: sign up and sign in process, profile editing process, category and book search process, and book details. Problems in applications that appear on the initial observation include unresponsive navigation, lack of detailed book information, lack of interest in application color, and difficult to finding book and menu navigation. Therefore, there are three basic guidelines used for repairing the application interface. Further, usability testing is done for initial and new design. ISO 9241-11 is used as a standard to measure usability metrics, including Effectiveness, efficiency and satisfaction metrics. The results of the Effectiveness metrics are divided into 3 aspects: Success with 40% improvement, Non Critical Error, and Critical Error which is decreased to 0%. After repairing the application interface, efficiency metric increased to 40% after the interface repair. In the aspect of satisfaction, the proposal of interface design is in grade C and in the "Acceptable" category. The researcher also used a USE questionnaire that included four criterions: usefulness, ease of use, ease of learning and satisfaction. Each criterion has several statements given to the user to assess the usability level of the application. The result of usability score of this questionnaire before recommendation is 60,38% and after recommendation of new design is 79,70%.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FTIK/2018/789/051809352 |
| Uncontrolled Keywords: | UB Bookstore, Aplikasi, Usability |
| Subjects: | 000 Computer science, information and general works > 005 Computer programming, programs, data > 005.3 Programs |
| Divisions: | Fakultas Ilmu Komputer > Sistem Informasi |
| Depositing User: | Budi Wahyono Wahyono |
| Date Deposited: | 29 Mar 2019 07:20 |
| Last Modified: | 22 Oct 2021 05:05 |
| URI: | http://repository.ub.ac.id/id/eprint/161469 |
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