Sutanto, Aftoni (2014) Kepuasan Mahasiswa Sebagai Mediasi Atas Hubungan Antara Praktek Total Quality Management dan Kinerja Program Studi Manajemen Pada Perguruan Tinggi Swasta di Daerah Istimewa Yogyakarta. Doctor thesis, Universitas Brawijaya.
Abstract
Tujuan penelitian ini menjelaskan pengaruh praktek Total Quality Management terhadap kinerja. Lebih spesifik bertujuan menguji dan menjelaskan peran kepuasan mahasiswa sebagai mediasi atas hubungan antara praktek Total Quality Management dan kinerja Program Studi Manajemen. Desain penelitian menggunakan pendekatan explanation research. Pengumpulan data dilakukan dengan metode survei. Populasi penelitian adalah seluruh program studi manajemen pada perguruan tinggi Swasta di Daerah Istimewa Yogyakarta sebanyak 28 program studi dan di ambil semua (complete enumeration). Kriteria anggota populasi: program studi yang terakreditasi minimal C dan status akreditasinya masih berlaku (26 program studi yang memenuhi syarat). Responden adalah ketua atau sekretaris program studi manajemen, dosen serta mahasiswa manajemen. Setiap program studi di ambil 5 mahasiswa secara random sederhana. Metode analisis data dalam pengujian hipotesis adalah Generalized Structured Component Analysis (GSCA). Hasil penelitian ini menunjukkan bahwa praktek Total Quality Management berpengaruh signifikan terhadap kinerja program studi. Praktek TQM berpengaruh signifikan terhadap kepuasan mahasiswa. Serta kepuasan mahasiswa berpengaruh signifikan terhadap kinerja program studi. Variabel kepuasan mahasiswa terbukti sebagai mediasi parsial atas hubungan praktek Total Quality Management dan kinerja program studi manajemen.
English Abstract
The aim of the study is to explain the influence of Total Quality Management practice to ward the performance. Specifically, the aim is to examine and explain the students satisfaction as the mediation of the relationship between the Total Quality Management practice and Management Study Program performance.. The data collection of this explanatory research employed survey method. On the populations 28 management study programs vate universities in Yogyakarta. The population member:must have a valid, and accreditation level of at least C and (26 were quakifed). The respondents were the heads or secretaries lecturers, and five randomly selrcted students of the. The data was analyzed using is Gneeralized Structured Component Analysis (GSCA). The result of the study showseds that the total quality management practice significantly influenced the performance. In addition, TQM practice is significantly influenced to the students satisfaction., the student satisfaction which was proven as partial mediation of the relation between TQM practice and the performance of management study program is significantly influenced by the performance of respective study program.
| Item Type: | Thesis (Doctor) |
|---|---|
| Identification Number: | DES/658.401 3/SUT/k/061500010 |
| Subjects: | 600 Technology (Applied sciences) > 658 General management > 658.4 Executive management |
| Divisions: | S2/S3 > Doktor Kimia, Fakultas MIPA |
| Depositing User: | Samsul Arifin |
| Date Deposited: | 10 Apr 2015 09:07 |
| Last Modified: | 10 Apr 2015 09:07 |
| URI: | http://repository.ub.ac.id/id/eprint/161214 |
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