Hamdi (2013) Pengukuran Kinerja Kontraktor Dikaitkan dengan Sistem Manajemen Mutu ISO 9001:2008 (Studi Kasus di Kota Mataram). Magister thesis, Universitas Brawijaya.
Abstract
Pengaruh era globalisasi di Indonesia menuntut persaingan pada perusahaan, salah satunya Kontraktor di Kota Mataram sebagai perusahaan penyedia barang/jasa konstruksi. Peningkatan mutu melalui kinerja Kontraktor digunakan standar Sistem Manajemen Mutu ISO 9001:2008 yang berlaku secara internasional. Pengukuran kinerja Kontraktor melalui penerapan Sistem Manajemen Mutu ISO 9001:2008 dilakukan dengan mengukur aspek operasional, sumberdaya manusia, keuangan, dan pelanggan. Penelitian menggunakan pendekatan deskriptif kualitatif dan kuantitatif. Pengujian hipotesis dilakukan pada setiap aspek pengukuran dengan T-tes. Analisis regresi logistik digunakan untuk menentukan tingkat signifikansi antar variabel pengukuran. Hasil analisis didapatkan nilai t hitung t tabel , yaitu pada aspek operasional 12.089, aspek sumberdaya manusia 10.100, aspek keuangan 10.623, dan aspek pelanggan 11.464. Nilai t tabel sebesar 2.007 dengan rata-rata tingkat signifikansi sebesar 0.00 0.05 (5%) yang menunjukkan kesuksesan pada kinerja Kontraktor terhadap penerapan Sistem Manajemen Mutu ISO 9001:2008. Tingkat signifikansi pengaruh penerapan Sistem Manajemen Mutu ISO 9001:2008 terhadap kinerja Kontraktor berdasarkan hasil analisis regresi logistik pada aspek operasional 0.029 0.05 (signifikan), aspek sumberdaya manusia 0.002 0.05 (signifikan), aspek keuangan 0.134 0.05 (tidak signifikan), dan aspek pelanggan 0.010 0.05 (signifikan).
English Abstract
effect of globalization in Indonesia demanding competition of companies, one of m Contractor in Mataram as provider of goods/construction services. Quality improvement through performance Contractors used standard Quality Management System ISO 9001:2008 applicable internationally. Measurement of Contractor performance through application Quality Management System ISO 9001:2008 to measure aspects of operational, human resources, finance, and customers. research uses descriptive qualitative and quantitative approach. Hypo sis testing is performed on every aspect of measurements with T-test. Analysis regression logistic is used to determine degree of influence between measurement variables. analysis results of obtained value of t count t table , aspects operational of 12. 089, aspects human resource of 10.100, aspects financial of 10.623, and aspect customer of 11.464. Value of t table at 2.007 with an average significance level at 0.00 0.05 (5%) which shows re is an success on Contractor performance against application of Quality Management System ISO 9001:2008. level of significance of effect of application Quality Management System ISO 9001:2008 of Contractor performance based on results logistic regression analysis in aspects operational of 0.029 0.05 (significance), aspects human resources of 0.002 0.05 (significance), aspects financial of 0.134 0.05 (no significance), and aspects customer of 0.010 0.05 (significance).
| Item Type: | Thesis (Magister) |
|---|---|
| Identification Number: | TES/690.092/HAM/p/041304857 |
| Subjects: | 600 Technology (Applied sciences) > 690 Construction of buildings |
| Divisions: | S2/S3 > Magister Teknik Elektro, Fakultas Teknik |
| Depositing User: | Endro Setyobudi |
| Date Deposited: | 03 Apr 2014 10:52 |
| Last Modified: | 03 Apr 2014 10:52 |
| URI: | http://repository.ub.ac.id/id/eprint/160244 |
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