Wahyudi (2015) The Role Of Total Quality Management Practices And Leaderships In Influencing Employees Satisfactions And Loyalties : A Case Of Clarion Hotel Makassar. Magister thesis, Universitas Brawijaya.
Abstract
aims of this study was to investigate influence effect of direct TQM practices and leaderships on employees satisfactions and loyalties at Clarion Hotel Makassar. In addition, it was done to investigate indirect effect of TQM practices and leaderships on employees loyalties through employees satisfactions. In this study, data were collected using a questionnaire with Likert scale, and n distributed to 157 employees of Clarion Hotel. Partial Least Square (PLS) was used to analyze data. finding of this study reveals that TQM practices and Leaderships have a positive and significant effect on employee satisfactions and loyalties. Fur rmore, in this study was found that TQM practices and Leaderships have a positive and significant effect on employee loyalties through employee satisfactions, so employees satisfaction could mediate effect of TQM practices and leaderships on employee loyalty. Keyword : TQM Practices, Leaderships, Employees Satisfactions, Employee Loyalties.
| Item Type: | Thesis (Magister) |
|---|---|
| Identification Number: | TES/658.401 3/WAH/t/2015/041507936 |
| Subjects: | 600 Technology (Applied sciences) > 658 General management > 658.4 Executive management |
| Divisions: | S2/S3 > Magister Manajemen, Fakultas Ekonomi dan Bisnis |
| Depositing User: | Endang Susworini |
| Date Deposited: | 30 Oct 2015 09:15 |
| Last Modified: | 30 Oct 2015 09:15 |
| URI: | http://repository.ub.ac.id/id/eprint/159628 |
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