Naspati, Alvian Restu (2018) Evaluasi Pengelolaan Sumber Daya Teknologi Informasi (IT Resource Management) dengan Menggunakan Framework COBIT 5 (Studi Kasus : PT. Infomedia Nusantara). Sarjana thesis, Universitas Brawijaya.
Abstract
PT. Infomedia Nusantara merupakan perusahaan yang bergerak di bidang CRM dan BPM. PT. Infomedia Nusantara memanfaatkan teknologi informasi untuk membantu perusahaan mencapai tujuan-tujuannya. Karena dirasa masih terdapat kekurangan pada pengelolaan aset TI, serta pengelolaan sumber daya manusia yang mendukung operasional TI, oleh karena itu dilakukan penelitian secara kualitatif yang melakukan analisis capability level dengan framework COBIT 5 menggunakan sub-domain EDM04 (ensure resource optimization), APO07 (manage human resources), BAI09 (manage assets), dan DSS01 manage operation). Pengambilan data dilakukan dengan teknik triangulasi data dengan melakukan observasi, wawancara, dan penilaian dengan lembar penilaian. Setelah dilakukan penilaian kepada general manager network and IT infrastructure, deputi GM human resource, dan manager IT operation, yang ditentukan berdasarkan RACI chart pada COBIT 5, maka dapat diketahui bahwa level yang dicapai oleh PT. Infomedia Nusantara pada sub-domain EDM04, APO07, BAI09, dan DSS01 adalah level 3. Terdapat GAP 1 level dari tiap subdomain karena tingkatan yang diinginkan perusahaan adalah level 4. Rekomendasi yang diberikan berfokus pada pembuatan dokumen pengukuran proses dari setiap sub-domain serta batas kontrolnya.
English Abstract
PT. Infomedia Nusantara is a company engaged in the field of CRM and BPM. PT. Infomedia Nusantara utilizes information technology to help companies achieve their goals. Because there are still deficiencies in the management of IT assets, as well as the management of human resources that support IT operations, therefore the capability level analysis with qualitative method using the COBIT 5 framework uses process EDM04 (asset resource optimization), APO07 (manage human resources), BAI09 (manage assets), and DSS01 manage operation). The data were collected using data triangulation technique by observation, interview, and assessment with assessment sheet. After the assessment with respondens, general manager network and IT infrastructure, deputy GM human resource, dan manager IT operation which choosen based on RACI Chart in COBIT 5, it can be seen that the level achieved by PT. Infomedia Nusantara on process EDM04, APO07, BAI09, and DSS01 is at level 3. There is a GAP of 1 level from each subdomain because the desired level of the company is level 4. The recommendation that will be given is focused on making process measurement documents from each sub-domain and control limits.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FTIK/2018/401/051806604 |
| Uncontrolled Keywords: | COBIT 5, Manajemen Sumber Daya Teknologi Informasi, Capability Level, Analisis COBIT 5, IT Resource Management, Capability Level, GAP analysis. |
| Subjects: | 600 Technology (Applied sciences) > 658 General management > 658.4 Executive management > 658.403 Decision making and information management |
| Divisions: | Fakultas Ilmu Komputer > Sistem Informasi |
| Depositing User: | Budi Wahyono Wahyono |
| Date Deposited: | 12 Mar 2019 01:57 |
| Last Modified: | 18 Oct 2021 03:34 |
| URI: | http://repository.ub.ac.id/id/eprint/13803 |
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