Juniawan, Diaz Muhammad (2018) Kajian Kinerja Pelayanan Sisi Darat Bandara Banyuwangi Dengan Metode IPA dan SWOT. Sarjana thesis, Universitas Brawijaya.
Abstract
Bandara Banyuwangi melayani rute penerbangan Banyuwangi-Surabaya PP dengan menggunakan pesawat Wings Air dengan jenis ATR72-600 yang memiliki kapasitas 72 penumpang dan melayani penerbangan 1 kali dalam 1 hari, pesawat Garuda Indonesia dengan jenis ATR72-600 yang memiliki kapasitas 72 penumpang dan melayani penerbangasn 2 kali dalam 1 hari, rute penerbangan Banyuwangi-Jakarta PP dengan menggunakan pesawat NAM Air dengan jenis BOEING-735 yang melayani penerbangan 1 kali dalam 1 hari. Tujuan kajian ini (1) Untuk mengetahui tingkat kinerja pelayanan sisi darat yang diperoleh oleh penumpang pesawat terbang pada Bandara Banyuwangi, (2) Untuk Menyusun strategi pengembangan Bandara Banyuwangi. Metode analisis yang digunakan adalah Importance Performance Analysis (IPA) untuk mengetahui tingkat kinerja pelayanan pada sisi darat Bandara dan Metode Strenght Weakness Opportunities and Threats (SWOT) untuk menentukan strategi pengembangan Bandara Banyuwangi. Data primer diperoleh melalui wawancara dan pembagian kuesioner sedangkan data sekunder diperoleh melalui literatur, jurnal, dan internet. Jumlah responden yang digunakan dalam kajian sebanyak 190 responden penumpang pesawat terbang. Untuk membahas tujuan (1) didapatkan hasil analisis Importance Performance Analysis diperoleh 6 atribut yang termasuk dalam Kuadran I (Prioritas Utama) yaitu Tersedianya layanan kesehatan, Tersedianya fasilitas penyandang cacat, Tersedianya restoran atau kantin, Tersedianya Musholla/ Tempat Ibadah, Tersedianya layar pengumuman, Tersedianya fasilitas informasi melalui pengeras suara. Pada penelitian IPA didapatkan nilai tingkat kepentingan sebesar 60 %. Untuk membahas tujuan (2) didapatkan hasil analisis Strategi pengembangan dengan metode Strength Weakness Opportunities Threats diperoleh 6 strategi SO (Strength-Opportunities) yaitu Mempertahankan fasilitas bandara yang sudah ada, melakukan pengembangan fasilitas bandara secara berkala, melakukan perawatan fasilitas bandara yang sudah ada, Bekerjasama dengan dinas terkait untuk meningkatkan pertumbuhan bisnis dan ekonomi, promosi yang dilakukan pihak bandara dan pemerintah Kabupaten Banyuwangi, Mengembangkan Bandara Banyuwangi sebagai Bandara Internasional, 5 strategi WO (Weakness-Opportunities) yaitu pembenahan dan melengkapi fasilitas yang belum tersedia, meningkatkan tingkat kenyamanan dan pelayanan di Bandara Banyuwangi, memperbarui dan atau mengganti komponen fasilitas bandara Banyuwangi , perbaikan dan pertambahan akomodasi dari dan menuju bandara , melakukan promosi dan bekerjasama dengan dinas terkait, 7 strategi ST (Strength-Threats) yaitu Diberikan papan informasi dibeberapa titik Bandara Banyuwangi, Sosialisasi di media sosial dan atau pengeras suara tentang pentingnya menjaga kebersihan dan ketertiban di Bandara Banyuwangi, Meningkatkan minat masyarakat dengan promo dari maskapai pernerbangan, peningkatan kualitas kenyamanan di Bandara Banyuwangi, Membuat transportasi terintegrasi di Bandara Banyuwangi, Penambahan angkutan kota yang melayani rute bandara menuju kota, Membuat sistem transportasi multimoda.dan 2 straregi WT (Weakness-Threats). Dari pembahasan 2 metode diatas didapatkan kesimpulan Metode IPA adalah 6 atribut pada Kuadran I, 12 atribut pada kuadran II dan 6 atribut pada Kuadran III, Nilai tingkat kepentingan sebesar 60 % yaitu masuk pada kategori cukup memuaskan/ cukup baik. Dan Pada Metode SWOT terdapat 6 Strategi SO yaitu Mempertahankan fasilitas bandara yang sudah ada, melakukan pengembangan fasilitas bandara secara berkala, melakukan perawatan fasilitas bandara yang sudah ada, Bekerjasama dengan dinas terkait untuk meningkatkan pertumbuhan bisnis dan ekonomi, promosi yang dilakukan pihak bandara dan pemerintah Kabupaten Banyuwangi, Mengembangkan Bandara Banyuwangi sebagai Bandara Internasional, 5 Strategi WO yaitu pembenahan dan melengkapi fasilitas yang belum tersedia, meningkatkan tingkat kenyamanan dan pelayanan di Bandara Banyuwangi, memperbarui dan atau mengganti komponen fasilitas bandara Banyuwangi , perbaikan dan pertambahan akomodasi dari dan menuju bandara , melakukan promosi dan bekerjasama dengan dinas terkait dan 7 Strategi ST yaitu Diberikan papan informasi dibeberapa titik Bandara Banyuwangi, Sosialisasi di media sosial dan atau pengeras suara tentang pentingnya menjaga kebersihan dan ketertiban di Bandara Banyuwangi, Meningkatkan minat masyarakat dengan promo dari maskapai pernerbangan, peningkatan kualitas kenyamanan di Bandara Banyuwangi, Membuat transportasi terintegrasi di Bandara Banyuwangi, Penambahan angkutan kota yang melayani rute bandara menuju kota, Membuat sistem transportasi multimoda.
English Abstract
The Airport serves flights Banyuwangi-Surabaya PP with Wings Air with type ATR72-600 which has a capacity of 72 passengers and 1 flight times in 1 day, Garuda Indonesia aircraft with type ATR72-600 which has a capacity of 72 passengers and serve penerbangasn 2 times in 1 day, flights on Jakarta-Banyuwangi PP with NAM Air by the type of BOEING-735 which operates 1 time in 1 day. The objectives of this study are (1) to find out the level of performance of the service of land acquired by the side of a passenger aircraft at the airport of Banyuwangi, (2) to draw up a development strategy airport of Banyuwangi. Methods of analysis used is Importance Performance Analysis (IPA) to know the performance level of service at the Airport and ground Methods Strenght Weakness Opportunities and Threats (SWOT) to determine airport development strategy Banyuwangi. Primary data obtained through interview and questionnaire while the secondary Division of the data obtained through literature, journals, and the internet. The number of respondents that were used in the study as many as 190 respondents passenger aircraft. To discuss the purpose (1) obtained the results of the analysis of Importance Performance Analysis retrieved 6 attributes included in Quadrant I (Priority), namely the availability of health services, the availability of disabled facilities, availability of restaurant or the cafeteria, the availability of small mosque/place of worship, the availability screen announcements, availability of facilities information through loudspeakers. On the research of the IPA values obtained the importance level of 60%. To discuss the purpose (2) the Development Strategy analysis results obtained by the method of Strength Weakness Opportunities Threats obtained 6 strategy SO (Strength-Opportunities) that Retains the existing airport facilities, do development of airport facilities at regular intervals, perform maintenance of existing airport facilities, in cooperation with related Department to improve economic and business growth, promotional parties and conducted County Government Banyuwangi, Banyuwangi develop the Airport as an International Airport, 5 strategy WO (Weakness-Opportunities), namely revamping and equipping of facilities that are not yet available, increase the level of comfort and service at the airport, Banyuwangi Update and or replace components of airport facilities at Banyuwangi, repair and expansion of accommodation to and from the airport, doing promotion and cooperation with related Department, 7 strategy ST (Strength-Threats) that Given the Board information in some Countries, Airport point of Socialization in social media and or speakers on the importance of cleanliness and order in the airport of Banyuwangi, increasing people's interest with a promo from the airline, an increase in so. quality comfort at the airport, Making transportation integrated Banyuwangi in Banyuwangi, the addition of Airport minibus routes serving the airport to the city, making the transport system multimoda and 2 straregi WT (Weakness-Threats). From the discussion above was obtained by method 2 Method conclusion IPA is the 6 attributes in Quadrant I, quadrant II attributes on 12 and 6 attribute in Quadrant III, Value the importance of 60% that is entered in the category was satisfactory/good enough. And on the method of SWOT Strategy SO there are 6 i.e. maintain the existing airport facilities, conduct the development of airport facilities at regular intervals, perform maintenance of existing airport facilities, in cooperation with related Department to increase the growth of business and economy, promotion and government parties do Banyuwangi, Banyuwangi develop the Airport as an International Airport, 5 Strategy WO that is revamping and equipping of facilities that have not been available, increase the level of comfort and service at the airport, Banyuwangi, updating and or replace components of airport facilities at Banyuwangi, repair and expansion of accommodation to and from the airport, doing promotion and cooperation with related service and 7 ST Strategy that is Given several information boards point Airport Banyuwangi, Socializing in social media and or speakers on the importance of cleanliness and order in the airport of Banyuwangi, increasing people's interest with a promo from the airline so., improved quality of comfort at the airport, Making transportation integrated Banyuwangi in Banyuwangi, the addition of Airport minibus routes serving the airport to the city, creating a transportation system multimoda.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FT/2018/373/051804737 |
| Uncontrolled Keywords: | Bandara Banyuwangi, Tingkat Kinerja Pelayanan, Importance Performance Analysis (IPA), Strength Weakness Opportunities Threats (SWOT). |
| Subjects: | 600 Technology (Applied sciences) > 629 Other branches of engineering > 629.1 Aerospace engineering > 629.13 Aeronautics > 629.136 Airports / Airports--Planning |
| Divisions: | Fakultas Teknik > Teknik Sipil |
| Depositing User: | Budi Wahyono Wahyono |
| Date Deposited: | 18 Jul 2018 03:37 |
| Last Modified: | 21 Oct 2021 03:16 |
| URI: | http://repository.ub.ac.id/id/eprint/11871 |
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BAB III.pdf Download (650kB) | Preview |
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15. LAMPIRAN.pdf Download (1MB) | Preview |
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BAB I.pdf Download (22kB) | Preview |
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DAFTAR PUSTAKA.pdf Download (88kB) | Preview |
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BAGIAN DEPAN.pdf Download (256kB) | Preview |
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SKRIPSI DIAZ M.J - 135060107111034.pdf Download (1MB) | Preview |
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Diaz Muhammad Juniawan.pdf Download (3MB) | Preview |
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1. COVER.pdf Download (14kB) | Preview |
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2. KATA PENGANTAR.pdf Download (9kB) | Preview |
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3. DAFTAR ISI.pdf Download (75kB) | Preview |
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4. DAFTAR TABEL.pdf Download (9kB) | Preview |
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6. DAFTAR LAMPIRAN.pdf Download (6kB) | Preview |
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5. DAFTAR GAMBAR.pdf Download (10kB) | Preview |
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7. RINGKASAN.pdf Download (91kB) | Preview |
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8. SUMMARY.pdf Download (11kB) | Preview |
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