The Integration Of Quality Management System ISO 9001: 2008 And Malcolm Baldrige Criteria For Performance Excellence (MBCfPE) At PT Petrokimia Gresik

Wahyudi, DistyAmelinda (2014) The Integration Of Quality Management System ISO 9001: 2008 And Malcolm Baldrige Criteria For Performance Excellence (MBCfPE) At PT Petrokimia Gresik. Sarjana thesis, Universitas Brawijaya.

Abstract

Penelitian ini bertujuan untuk menganalisis penerapan sistem manajemen mutu ISO 9001:2008, Malcolm Baldrige Criteria for Performance Excellence (MBCfPE) serta integrasi antara ISO dan MBCfPE di PT Petrokimia Gresik. Dalam menganalisis penerapan ISO dan MBCfPE serta integrasi diantara kedua sistem manajemen digunakan pendekatan kualitatif deskriptif. Obyek penelitian yaitu PT Petrokimia Gresik. Perusahaan ini menerapakan kedua sistem manajemen tersebut dengan tujuan untuk meningkatkan performa perusahaan. Penelitian ini dilakukan dengan studi dokumen dan wawancara mendalam dengan pihak perusahaan. Hasil dari penelitian ini menunjukkan bahwa penerapan ISO di PT Petrokimia Gresik telah sesuai dengan persyaratan ISO 9001:2008 untuk mengelola proses-proses yang menghasilkan produk sesuai dengan kebutuhan dan harapan pelanggan. Penelitian ini juga menunjukkan bahwa PT Petrokimia Gresik telah mampu mengelola sistem kerja dan proses kerja sesuai dengan persyaratan kriteria Baldrige untuk meningkatkan kinerja perusahaan dari waktu ke waktu. Hasil penelitian juga menunjukkan bahwa terdapat hubungan (integrasi) antara ISO dan Baldrige. Penerapan ISO terbukti membantu perusahaan dalam memperoleh skor tinggi implementasi Baldrige pada kategori 6: Fokus Operasi. Namun, integrasi kedua sistem manajemen tersebut tidak dapat dibuktikan melalui dokumen.

English Abstract

This research aims to analyze the implementation of the quality management system ISO 9001: 2008, Malcolm Baldrige Criteria for Performance Excellence (MBCfPE) as well as integration between ISO and MBCfPE in PT Petrokimia Gresik. The qualitative descripitive approach is used to analyze the implementation of ISO and MBCfPE, and the integration of the two management systems. The object of this research is PT Petrokimia Gresik. The company is implementing both of the management systems to improve the performance of the company. This research was conducted by studying the documents and in depth interviews with the company staff. The results of this research showed that the application of the ISO in PT Petrokimia Gresik has been in accordance with the requirements of ISO 9001: 2008 to manage processes that produce products according to the needs and expectations of customers. The study also shows that PT Petrokimia Gresik has been able to manage the work systems and work processes in accordance with the requirements of the Baldrige criteria to improve the companys performance from time to time. The results of the research also showed that there is a relationship (integration) between ISO and Baldrige. The application of ISO proved to help the company in obtaining a high score on the implementation of the Baldrige especially Category 6: focus on operations. However, the integration of both management systems can not be proven through documents.

Item Type:	Thesis (Sarjana)
Identification Number:	SKR/FE/2014/87/051401935
Subjects:	600 Technology (Applied sciences) > 657 Accounting
Divisions:	Fakultas Ekonomi dan Bisnis > Akuntansi
Depositing User:	Budi Wahyono Wahyono
Date Deposited:	14 Mar 2014 15:51
Last Modified:	28 Oct 2021 06:41
URI:	http://repository.ub.ac.id/id/eprint/107651

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