Fadhilah, Anita (2017) Pengaruh Kejelasan Informasi Dan Kenyamanan Ruang Tunggu Terhadap Kepuasan Menunggu Pelayanan Obat Melalui Persepsi Waktu Tunggu (Di Instalasi Farmasi Rawat Jalan Rs Jember Klinik). Magister thesis, Universitas Brawijaya.
Abstract
Penelitian ini bertujuan untuk menguji pengaruh kejelasan informasi waktu tunggu dan kenyamanan ruang tunggu terhadap kepuasan menunggu melalui persepsi waktu tunggu pelayanan obat. Metode penelitian observasional analitik dengan menggunakan desain penelitian cross sectional study. Teknik sampling dengan metode purposive sampling. Jumlah sampel 120 responden swasta yang menunggu pelayanan obat di instalasi farmasi rawat jalan pada Maret – April 2017. Analisis data menggunakan analisis jalur (path analysis). Hasil penelitian menunjukkan bahwa kejelasan informasi waktu tunggu dan kenyamanan ruang tunggu berpengaruh positif dan signifikan terhadap persepsi waktu tunggu dan kepuasan menunggu pelayanan obat. Persepsi waktu tunggu berpengaruh positif dan signifikan terhadap kepuasan menunggu pelayanan obat. Persepsi waktu tunggu sebagai variabel intervening, berkontribusi memperbesar pengaruh kejelasan informasi waktu tunggu dan kenyamanan ruang tunggu terhadap kepuasan menunggu pelayanan obat. Kenyamanan ruang tunggu memberikan pengaruh paling kuat terhadap kepuasan menunggu pelayanan obat melalui persepsi waktu tunggu.
English Abstract
This study was aimed to examine the influence clarity of waiting time information and the comfort of waiting room towards waiting satisfaction through waiting time perception of drug services. Chosen observational analytic by cross sectional study was used as methods in this study. Sampling technique used in this study was purposive sampling. 120 respondents were chosen as study sample among all of outpatient out of pocket which waiting drug services on March - April 2017. Path analysis was used as data analysis method. Study result showed that clarity of waiting time information and the comfort of waiting room had a positive and significant influence on waiting time perception and satisfaction awaiting drug services. As intervening variable, waiting time perception was contributed increasing influence clarity of waiting time information and the comfort of waiting room towards satisfaction awaiting drug services. The most predominant variable in constructing satisfaction awaiting drug services through waiting time perception was the comfort of waiting room.
| Item Type: | Thesis (Magister) |
|---|---|
| Identification Number: | TES/615.1/FAD/p/2017/041710807 |
| Uncontrolled Keywords: | PHARMACY - INFORMATION SERVECES, MEDICINE - INFORMATION SERVICES, WAITING ROOMS, TIME PERCEPTION |
| Subjects: | 600 Technology (Applied sciences) > 615 Pharmacology and therapeutics > 615.1 Drugs (materia medica) |
| Divisions: | S2/S3 > Magister Manajemen Rumah Sakit, Fakultas Kedokteran |
| Depositing User: | Nur Cholis |
| Date Deposited: | 11 May 2018 03:38 |
| Last Modified: | 26 Nov 2021 06:02 |
| URI: | http://repository.ub.ac.id/id/eprint/10383 |
Preview |
Text
9. DAFTAR PUSTAKA.pdf Download (184kB) | Preview |
Preview |
Text
10. LAMPIRAN.pdf Download (235kB) | Preview |
Preview |
Text
c. Identitas Tim Penguji.pdf Download (85kB) | Preview |
Preview |
Text
BAGIAN DEPAN.pdf Download (1MB) | Preview |
Preview |
Text
b. Lembar Pengesahan.pdf Download (582kB) | Preview |
Preview |
Text
a. Cover Tesis.pdf Download (108kB) | Preview |
Preview |
Text
d. Pernyataan Orisinalitas (Plagiasi).pdf Download (497kB) | Preview |
Preview |
Text
e. Daftar Riwayat Hidup.pdf Download (84kB) | Preview |
Preview |
Text
f. Ucapan Terima Kasih.pdf Download (88kB) | Preview |
Preview |
Text
h. Kata Pengantar.pdf Download (163kB) | Preview |
Preview |
Text
i. Daftar Isi.pdf Download (98kB) | Preview |
Preview |
Text
g. Abstrak Indonesia dan Inggris.pdf Download (157kB) | Preview |
Preview |
Text
j. Daftar Tabel.pdf Download (89kB) | Preview |
Preview |
Text
k. Daftar Gambar.pdf Download (88kB) | Preview |
Preview |
Text
2. BAB I.pdf Download (105kB) | Preview |
Preview |
Text
3. BAB II.pdf Download (285kB) | Preview |
Preview |
Text
4. BAB III.pdf Download (52kB) | Preview |
Preview |
Text
5. BAB IV.pdf Download (337kB) | Preview |
Preview |
Text
6. BAB V.pdf Download (445kB) | Preview |
Preview |
Text
7. BAB VI.pdf Download (180kB) | Preview |
Preview |
Text
8. BAB VII.pdf Download (94kB) | Preview |
Actions (login required)
 |
View Item |