Items where Author is "Hanif, Chairul"

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Thesis

Hanif, Chairul (2011) Pengaruh antara Nilai yang Diharapkan dan Kepuasan Pelanggan terhadap Loyalitas Pelanggan dalam Implementasi CRM (Survai Pada Pelanggan Speedy PT. Telkom Cabang Malang). Sarjana thesis, Universitas Brawijaya.

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