Items where Author is "Zainurrafiqi"

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Thesis

Zainurrafiqi (2012) The Effect of Customer Relationship Management (CRM) on Customer Satisfaction and Its Impact toward Customer Loyalty (Survey Base on the perception of the Customer of BRI Bank in University of Brawija. Magister thesis, Universitas Brawijaya.

Zainurrafiqi (2010) Analisis Pengaruh Pelayanan Prima (Service Excellence) Terhadap Kepuasan Nasabah : Survai Pada Nasabah PT. Bank Rakyat Indonesia (persero) Kantor Cabang Pembantu Universitas Brawijaya Malang. Sarjana thesis, Universitas Brawijaya.

This list was generated on Sun Sep 1 05:26:13 2024 WIB.