Items where Author is "Wijaya, ElenAgustina"

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Thesis

Wijaya, ElenAgustina (2011) Analisis kualitas pelayanan karyawan serta pengaruhnya terhadap kepuasan nasabah (Studi pada PT. Bank Tabungan Negara (PERSERO) Cabang Malang). Sarjana thesis, Universitas Brawijaya.

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