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Thesis
Wicaksono, BanarSuryo (2015) Pengaruh Self-Service Technology terhadap Kepercayaan, Kepuasan, dan Loyalitas Nasabah. (Survei pada nasabah PT. Bank Rakyat Indonesia (PERSERO) Tbk. Kantor Cabang Malang Kawi Kanwil Malang),. Sarjana thesis, Universitas Brawijaya.