Kurniawan, Bagus (2017) Pengembangan Sistem Informasi Layanan Kredit Pada Unit Layanan Modal Mikro (ULaMM) Cabang Wates). Sarjana thesis, Universitas Brawijaya.
Abstract
Unit Layanan Modal Mikro (ULaMM) merupakan layanan pinjaman modal untuk usaha mikro. Banyaknya anggota nasabah yang menjalin kerja sama mengharuskan pihak UlaMM dapat mengelola data nasabah dengan baik dan memberikan pelayanan terbaik untuk menjaga dan meningkatkan loyalitas pelanggannya. Permasalahan yang sering terjadi terkait pengelolaan data, terutama masalah riwayat pinjaman dan kurangnya penyampaian informasi kredit dari pihak UlaMM kepada nasabah. Berdasarkan masalah tersebut maka diperlukan penerapan metode Customer Relationship Management (CRM) pada domain Service Automation. Untuk mengelola pelayanan kepada pelanggan secara otomatis dengan mengambil fungsi contact centers yang dikonfigurasi untuk berkomunikasi dengan nasabah. Pengembangan sistem informasi menggunakan metode waterfall yang dimulai dari analisis kebutuhan, perancangan, implementasi dan pengujian sistem. Perancangan dan implementasi menggunakan pendekatan struktural (Data Flow Diagram, Entity Relationship Diagram dan State Transition Diagram). Implementasi Sistem Informasi Layanan Kredit berbasis web dan sms gateway. Hasil pengujian menggunakan black-box testing menunjukkan 23 fungsi berjalan dengan baik sesuai kebutuhan dan perancangan. Pengujian usability (learnability, efficiency, memorability, error, dan satisfation) kepada pengguna memiliki nilai rata-rata 4.0, hal ini menunjukkan bahwa pengguna mudah dalam menggunakan Sistem Informasi Layanan Kredit.
English Abstract
Unit Layanan Modal Mikro (ULaMM) is a capital loan service for micro businesses. The large number of customer members who collaborate requires ULAMM to be able to manage customer data well and provide the best service to maintain and increase customer loyalty. Problems that often occur related to data management, especially the problem of credit history and lack of delivery of credit information from UlaMM to customers. Based on the problem, it is necessary to apply Customer Relationship Management (CRM) method to Service Automation domain to manage customer service automatically by taking function of contact centers configured to communicate with customers. Development of information systems using waterfall method that starts from the needs analysis, design, implementation and testing system. Design and implementation using structural approach (Data Flow Diagram, Entity Relationship Diagram and State Transition Diagram). Implementation Information System Web-based Credit Service and SMS gateway. Test results using black-box testing shows 23 functions run well according to needs and design. Testing usability (learnability, efficiency, memorability, error, and satisfation) to the user has an average value of 4.0, this indicates that the user is easy in using Credit Information System Information.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FTIK/2017/815/051800638 |
| Uncontrolled Keywords: | Customer Relationship Management, Sistem Informasi, Layanan kredit |
| Subjects: | 000 Computer science, information and general works > 006 Special computer methods > 006.7 Multimedia systems |
| Divisions: | Fakultas Ilmu Komputer > Teknik Informatika |
| Depositing User: | Budi Wahyono Wahyono |
| Date Deposited: | 26 Jan 2018 02:00 |
| Last Modified: | 05 Nov 2020 02:49 |
| URI: | http://repository.ub.ac.id/id/eprint/8443 |
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