Hadi, Allisya Shafa Putri and Irwan Noor, Dr., MA and Erlita Cahyasari, S.AP., M.AP (2023) Pelayanan Online Single Submission (OSS) Dalam Pengurusan Izin Berusaha Di Kota Madiun (Studi Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Madiun). Sarjana thesis, Universitas Brawijaya.
Abstract
Menurut Peraturan Pemerintah Nomor 24 tahun 2018 tentang Pelayanan Peizinan Berusaha Terintegrasi Secara Elektronik atau yang lebih dikenal dengan Online Single Submission (OSS). OSS digunakan dalam pengurusan izin berusaha oleh pelaku usaha dengan karakteristik yakni berbentuk badan usaha maupun perorangan, usaha mikro, kecil, menengah maupun besar, usaha perorangan/badan usaha baik yang baru maupun yang sudah berdiri sebelum operasionalisasi OSS. Jenis Penelitian yang digunakan oleh peneliti adalah metode deskriptif dengan pendekatan kualitatif dengan dua fokus penelitian(1) Pelayanan perizinan melalui Online Single Submission dalam pengurusan izin berusaha pada DPMPTSP di Kota Madiun sesuai teori (Mu’ah & Masram, 2016): Dasar hukum, Sistem, mekanisme prosedur, Penanganan pengaduan, saran dan masukan, Jumlah pelaksana, Jaminan pelayanan, Jaminan keamanan dan keslamatan, Evaluasi kinerja pelaksanaan(2)Faktor pendukung dan faktor penghambat dalam Pelayanan Perizinan dengan Sistem OSS pada DPMPTSP di Kota Madiun. Hasil dari penelitian ini menunjukkan bahwa dalam Pelayanan Perizinan melalui OSS pada DPMPTSP di Kota Madiun adalah (1) Sistem mekanisme prosedur dalam pelayanan izin berusaha melalui OSS di DPMPTSP Kota Madiun sudah berjalan dengan baik, masyarakat telah mengikuti alur sesaui dengan mekanisme dan prosedur yang telah ditetapkan. Penanganan pengaduan, saran dan masukan dilakukan melaui website DPMPTSP Kota Madiun, bisa melalui direct massage instragram, chat WA serta bisa datang langsung ke kantor. Jumlah pelaksana di DPMPTSP Kota Madiun terdapat 24 pegawai ASN dan 12 tenaga kontrak. Terpadat 4 bidang. Jaminan pelayanan di DPMPTSP mempertahankan kualitas pelayanan serta berdasarkan satndar yang ada serta visi, misi, dan juga maklumat pelayanan. Jaminan keamanan dan keslamatan sudah lengkap dan baik. Evaluasi kinerja pelaksana dilakukan satu bulan sekali dengan rapat evaluasi membahas kinerja pegawai DPMTSP.(2)terdapat faktor pendukung serta penghambat dalam melakukan pelayanan perizinan. Pihak staff Dinas yang responsif, sarana dan prasarana, serta fasilitas di Dinas yang mendukung dan lengkap. masyarakat memiliki inisiatif untuk mendaftarkan usahanya, masyarakat yang memilki usaha dapat mendaftarkan usaha dengan mudah dan fleksibel. Faktor penghambat yakni server website sering down untuk website Dinas ataupun wesbite OSS, batas waktu untuk menunggu pengajuan tidak terdapat seberapa lama acuannya, jaringan internet yang terkadang down.
English Abstract
According to Government Regulation Number 24 of 2018 concerning Electronically Integrated Business Licensing Services or better known as Online Single Submission (OSS). OSS is used in processing business permits by business actors with characteristics, namely in the form of business entities or individuals, micro, small, medium and large businesses, individual businesses/business entities, both new and those that were established before the operationalization of OSS. The type of research used by researchers is a descriptive method with a qualitative approach with two research focuses (1) Licensing services via Online Single Submission in processing business permits at DPMPTSP in Madiun City according to theory (Mu'ah & Masram, 2016): Legal basis, system , procedural mechanisms, handling complaints, suggestions and input, number of implementers, service guarantees, security and safety guarantees, evaluation of implementation performance (2) Supporting factors and inhibiting factors in Licensing Services with the OSS System at DPMPTSP in Madiun City. The results of this research show that the licensing services through OSS at DPMPTSP in Madiun City are (1) The procedural mechanism system for business permit services through OSS at DPMPTSP Madiun City has been running well, the community has followed the flow in accordance with the mechanisms and procedures that have been established . Handling of complaints, suggestions and input is carried out through the Madiun City DPMPTSP website, via Instagram direct massage, WA chat and can come directly to the office. The number of implementers at the Madiun City DPMPTSP is 24 ASN employees and 12 contract workers. Most densely populated with 4 fields. The service guarantee at DPMPTSP maintains service quality and is based on existing standards as well as vision, mission and service announcements. Security and safety guarantees are complete and good. Evaluation of implementing performance is carried out once a month with an evaluation meeting discussing the performance of DPMTSP employees. (2) There are supporting and inhibiting factors in carrying out licensing services. The Service staff are responsive, the facilities and infrastructure, as well as the facilities at the Service are supportive and complete. people have the initiative to register their businesses, people who have businesses can register their businesses easily and flexibly. Inhibiting factors are that the website server often goes down for the official website or OSS website, there is no time limit for waiting for a submission, there is no reference for how long it takes, the internet network is sometimes down.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | 0523030909 |
| Uncontrolled Keywords: | Pelayanan Publik, OSS, Standar Pelayanan |
| Divisions: | Fakultas Ilmu Administrasi > Ilmu Administrasi Publik / Negara |
| Depositing User: | Endang Susworini |
| Date Deposited: | 01 Feb 2024 05:02 |
| Last Modified: | 01 Feb 2024 05:02 |
| URI: | http://repository.ub.ac.id/id/eprint/214916 |
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