the Perspective of E-Government (Study at Communication and Informatics Department of Depok City and Sawangan Health Center).

Salsabila., Regita Nurina and Dr. Fadillah Amin, M.AP., Ph.D. and Ali Maskur,, S.AP., M.AP., MA (2023) the Perspective of E-Government (Study at Communication and Informatics Department of Depok City and Sawangan Health Center). Sarjana thesis, Universitas Brawijaya.

Abstract

Public services in the health sector are essential to fulfilling citizens' needs. To fulfill the obligation, the government implemented an e-government system in the health sector. Includes e-government services at the Health Center in Depok City. This study aims to describe and analyze (1). Implementation of the health feature of the Depok Single Window application in the perspective of e-government; (2) supporting and inhibiting factors in its implementation. The analysis uses eight elements of successful e-government management. This research uses the descriptive-qualitative method. The research location is in Depok City, and the research sites are at the Communication and Information Department of Depok City and Sawangan Health Center. Data collection techniques use interviews, observation, and documentation. The analytical method uses the interactive model analysis by Miles, Huberman, and Saldana (2014). This study's results indicate that the health features of DSW application implementation have been good. However, Sawangan Health Center needs improvement in several elements, including the political environment, leadership, stakeholder, transparency, and innovation. Furthermore, the supporting factors include leadership and government support, quality of human resources, supporting facilities and infrastructure, and stakeholder support. The inhibiting factors include the need for more socialization from Sawangan Health Center, the lack of human resources (number), the lack of society participation in the Sawangan sub-district, and less responsive business processes. Therefore, the researcher gives suggestions: (a). Increasing creative socialization to reach public participation; (b). create socialization attributes for online registration flow; and (c). conducting a routine evaluation for health features of DSW.

English Abstract

Public services in the health sector are essential to fulfilling citizens' needs. To fulfill the obligation, the government implemented an e-government system in the health sector. Includes e-government services at the Health Center in Depok City. This study aims to describe and analyze (1). Implementation of the health feature of the Depok Single Window application in the perspective of e-government; (2) supporting and inhibiting factors in its implementation. The analysis uses eight elements of successful e-government management. This research uses the descriptive-qualitative method. The research location is in Depok City, and the research sites are at the Communication and Information Department of Depok City and Sawangan Health Center. Data collection techniques use interviews, observation, and documentation. The analytical method uses the interactive model analysis by Miles, Huberman, and Saldana (2014). This study's results indicate that the health features of DSW application implementation have been good. However, Sawangan Health Center needs improvement in several elements, including the political environment, leadership, stakeholder, transparency, and innovation. Furthermore, the supporting factors include leadership and government support, quality of human resources, supporting facilities and infrastructure, and stakeholder support. The inhibiting factors include the need for more socialization from Sawangan Health Center, the lack of human resources (number), the lack of society participation in the Sawangan sub-district, and less responsive business processes. Therefore, the researcher gives suggestions: (a). Increasing creative socialization to reach public participation; (b). create socialization attributes for online registration flow; and (c). conducting a routine evaluation for health features of DSW.

Item Type:	Thesis (Sarjana)
Identification Number:	052303
Uncontrolled Keywords:	E-Government, Health Feature, Depok Single Window, Public Service
Divisions:	Fakultas Ilmu Administrasi > Ilmu Administrasi Publik / Negara
Depositing User:	soegeng sugeng
Date Deposited:	16 Jan 2024 07:00
Last Modified:	16 Jan 2024 07:00
URI:	http://repository.ub.ac.id/id/eprint/210990

Text (DALAM MASA EMBARGO) Regita Nurina Salsabila.pdf Restricted to Registered users only until 31 December 2025. Download (7MB)

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