Ilahi,, Rizky Wahyu (2023) Perbandingan Pelayanan Perizinan berbasis Offline dan Online di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi Jawa Timur. Sarjana thesis, Universitas Brawijaya.
Abstract
Pelayanan Publik merupakan salah satu tugas pemerintah dalam memenuhi tanggung jawabnya untuk memenuhi kebutuhan masyarakat. Kebutuhan tersebut salah satunya adalah pelayanan perizinan usaha. Layanan kependudukan merupakan salah satu jenis pelayanan yang melekat pada kehidupan masyarakat. Pelaksanaan layanan perizinan di Provinsi Jawa Timur ketika adanya pandemi mengalami masa transisi dari pelayanan perizinan offline menuju pelayanan perizinan online. Dalam hal itu ada beberapa permasalahan yang terjadi seperti server error, pelayanan berbelit-belit, serta lambatnya proses pembuatan perizinan. Dalam menghadapi permasalahan tersebut Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Ptovinsi Jawa Timur membuat layanan bernaman JOSS (Jatim Online Single Submission). Layanan ini bertujuan untuk mewujudkan pelayanan perizinan berbasis elektronik berjalan dengan efektif dan efisien. Penelitian ini menggunakan jenis penelitian kualitatif. Penelitian ini memiliki tiga fokus penelitian, yaitu: (1) Pelayanan perizinan offline di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Provinsi Jawa Timur, (2) Pelayanan perizinan online di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi Jawa Timur, (3) Perbandingan Pelayanan Perizinan offline dan online di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi Jawa Timur. Hasil penelitian menunjukkan bahwa layanan perizinan yang diterapkan oleh Provinsi Jawa Timur melalui pelayanan perizinan JOSS (Jatim Online Single Submission) dapat dikatakan lebih efektif dan efisien dibandingkan dengan pelayanan perizinan offline. Bukti Fisik ketika pelayanan online membutuhkan penambahan komputer dan jaringan yang stabil namun hanya membutuhkan pegawai khusus aplikasi JOSS untuk pendampingan. Keandalan dalam melayani masyarakat ketika pelayanan online perizinan otomatis masuk kedalam website JOSS tersimpan dalam bentuk pdf, tidak perlu membawa berbagai macam persuratan. Ketika pelayanan online sudah merespon dengan baik dan benar dan ada juga beberapa pegawai khusus seperti tim verifikator pada hari liburpun bisa memverifikasi berkas. Jaminan dalam ketepatan waktu dan kepastian biaya ketika pelayanan online ketepatan waktu lebih tepat karena tanda tangannya sudah elektronik dan bisa dimana saja, serta pegawai juga bisa kerja dimana saja untuk mengurus perizinan. Empati pegawai terhadap pelayanan ke masyarakat ketika pelayanan online pastinya adil karena urutan perizinannya dari sistem website JOSS, ketika sistem error semua juga tidak bisa mengakses aplikasi JOSS.
English Abstract
Public service is one of the government's duties in fulfilling its responsibility to meet the needs of the community. One of these needs is business licensing services. Population services are one type of service that is inherent in people's lives. The implementation of licensing services in East Java Province when there was a pandemic experienced a transition period from offline licensing services to online licensing services. In that case, there were several problems that occurred, such as server errors, convoluted service, and the slow process of obtaining permits. In dealing with this problem, the Investment and One-Stop Services Office of the East Java Province created a service called JOSS (Jatim Online Single Submission). This service aims to realize that electronic-based licensing services can run effectively and efficiently. This study uses a type of qualitative research. This study has three research focuses, namely: (1) Offline licensing services at the Investment and One-Stop Services Office of East Java Province, (2) Online licensing services at the Investment and One-Stop Services Office of East Java Province, (3) Comparison Offline and online licensing services at the Investment and One-Stop Services Office of East Java Province. The results of the study show that the licensing service implemented by East Java Province through the JOSS (Jatim Online Single Submission) licensing service can be said to be more effective and efficient than the offline licensing service. Physical Evidence when online services require additional computers and a stable network but only require a special JOSS application employee for assistance. Reliability in serving the community when online licensing services automatically enter the JOSS website and are stored in pdf format, no need to carry various kinds of paperwork. When the online service has responded properly and correctly and there are also several special employees such as the verification team, on holidays they can verify files. Guarantees on timeliness and cost certainty when online services are more precise because the signature is electronic and can be anywhere, and employees can also work anywhere to arrange permits. Employee empathy for service to the community when online services are certainly fair because the licensing order is from the JOSS website system, when the system errors, all of them cannot access the JOSS application.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | 0523030033 |
| Uncontrolled Keywords: | Pelayanan Perizinan, Jatim Online Single Submission, Provinsi Jawa Timur |
| Divisions: | Fakultas Ilmu Administrasi > Ilmu Administrasi Publik / Negara |
| Depositing User: | agung |
| Date Deposited: | 16 Jan 2024 06:16 |
| Last Modified: | 16 Jan 2024 06:16 |
| URI: | http://repository.ub.ac.id/id/eprint/210932 |
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Text (DALAM MASA EMBARGO)
Rizky Wahyu Ilahi.pdf Restricted to Repository staff only until 31 December 2025. Download (3MB) |
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