Penerapan E-government pada Aplikasi SIPADUKA (Sistem Pelayanan Administrasi Jalur Khusus Chatting) (Studi Pada Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Malang).

Jashintasari, Farah and Prof. Drs. Andy Fefta Wijaya, MDA., Ph.D. and Ike Arni Noventi, SAP., MAP (2023) Penerapan E-government pada Aplikasi SIPADUKA (Sistem Pelayanan Administrasi Jalur Khusus Chatting) (Studi Pada Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Malang). Sarjana thesis, Universitas Brawijaya.

Abstract

Dispendukcapil Kabupaten Malang turut berpartisipasi dalam pembuatan pelayanan adminsitrasi kepedendudukan berbasis online menggunakan sistem chatting whatsspp, bernama SIPADUKA sebagai pengganti pelayanan offline. Tujuan penelitian menganalisis dan mendeskripsikan penerapan e-government, faktor pendukung dan penghambat pelaksanaan aplikasi SIPADUKA Dispendukcapil Kabupaten Malang. Fokus penelitian ini terdiri dari penerapan pelayanan e-government melalui tahapan penerapan e-government (Hughes, 1994), faktor pendukung (Indrajit R. E., 2006) dan penghambat (Hughes,1994). Jenis Penelitian ini adalah kualitatif deskriptif yang berlokasi di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Malang, dengan menggunakan sumber data orang, peristiwa, dan dokumen. Pengumpulan data wawancara, observasi, dan dokumentasi. Informan teknik purposive sampling. Keabsaan data dengan triangulasi sumber dan. Teknik analisis data Miles, Huberman, and Saldana (2014). Hasil penelitian ini menjelaskan penerapan e-government pada aplikasi SIPADUKA tahapan informasi yang menggunakan aplikasi whatsapp, interaksi dua arah secara online, pemrosesan terhadap pengadaan biaya, dan transaksi kerjasama antar bidang. Sedangkan, faktor pendukung dalam penerapan e-government pada aplikasi SIPADUKA terdiri dari elemen support sesuai kebutuhan bukan trend, elemen capacity peningkatan sumber daya, dan elemen value kebebasan memilih layanan. faktor penghambat aplikasi SIPADUKA yakni kesenjangan digital antar masyarakat, privasi dan keamanan yang harus ditingkatkan dan disediakan, implikasi pengurangan campur tangan pihak luar, dan kesulitan dalam penerapan yang berfokus perbaikan layanan online.

English Abstract

Dispendukcapil Malang Regency participated in making online-based administrative services using the whatsapp chat system, called SIPADUKA as a substitute for offline services. The purpose of the study analyzes and describes the application of e-government, supporting and inhibiting factors for the implementation of the SIPADUKA Dispendukcapil application in Malang Regency. The focus of this research consists of the application of e-government services through the stages of e-government application (Hughes, 1994), supporting factors (Indrajit R. E., 2006) and inhibiting factors (Hughes, 1994). This type of research is descriptive qualitative located at the Population and Civil Registration Office of Malang Regency, using data sources of people, events, and documents. Data collection of interviews, observations, and documentation. Informants purposive sampling techniques. Data validity by source and triangulation. Data analysis techniques Miles, Huberman, and Saldana (2014). The results of this study explain the application of e-government in the SIPADUKA application information stages using the whatsapp application, two-way interaction online, processing of procurement costs, and cooperation transactions between fields. Meanwhile, supporting factors in the implementation of e-government in the SIPADUKA application consist of support elements according to needs not trends, capacity elements for increasing resources, and value elements for freedom to choose services. The inhibiting factors of the SIPADUKA application are the digital divide between communities, privacy and security that must be improved and provided, the implications of reducing outside interference, and difficulties in implementing applications that focus on improving online services.

Item Type:	Thesis (Sarjana)
Identification Number:	0523030573
Uncontrolled Keywords:	e-government, SIPADUKA, pelayanan administrasi kependudukan
Divisions:	Fakultas Ilmu Administrasi > Ilmu Administrasi Publik / Negara
Depositing User:	Endang Susworini
Date Deposited:	12 Jan 2024 07:10
Last Modified:	12 Jan 2024 07:10
URI:	http://repository.ub.ac.id/id/eprint/208943

Text (DALAM MASA EMBARGO) Farah Jashintasari.pdf Restricted to Registered users only until 31 December 2025. Download (3MB)

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