Rahmat, Nizam Sayuti and Drs. Dr. Muhammad Shobaruddin, MA and Muhammad Rosyhan Hendrawan, S.IP,. M.Hum (2020) Penerapan Sistem Perizinan Online Melalui Online Single Submission (OSS) Untuk Meningkatan Kualitas Perizinan Di Kota Malang (Studi Pada Dinas Penanaman Modal dan Perizinan Terpadu Satu Pintu/ DPM- PTSP KotaMalang). Sarjana thesis, Universitas Brawijaya.
Abstract
Tuntutan akan penyelenggaraan pelayanan publik yang berkualitas oleh masyarakat semakin banyak dan beragam. Oleh karena itu penyelenggaraan pelayanan publik oleh pelaksana pelayanan seharusnya diutamakan dan dijalankan dengan seefektif mungkin. Berdasarkan uraian diatas peneliti mengambil judul Penerapan Sistem Perizinan Online Melalui Online Single Submission (OSS) Untuk Meningkatan Kualitas Perizinan Di Kota Malang. Penelitian ini dilakukan untuk mengetahui, mendeskripsikan, dan menganalisis mengenai penerapan sistem perizinan online pada Dinas Penanaman Modal dan Perizinan Terpadu Kota Malang serta mengidentifikasi faktor penghambat dalam penerapan sistem online single submission. Metode penelitian yang digunakan dalam penelitian ini adalah penelitian deskriptif dengan pendekatan kualitatif. Dalam pengumpulan data, peneliti menggunakan teknik wawancara, observasi dan dokumentasi. Dalam penelitian ini untuk mengetahui penerapan sistem perizinan online melalui online single submission dapat diketahui melalui tiga elemen menurut Harvard JFK School of Government. Ketiga elemen tersebut yaitu meliputi support yang terdiri dari dasar hukum dan sosialisasi, capacity yang didalamnya terdapat fasilitas dan ketersediaan sumber daya manusia serta value. Selain itu juga terdapat factor penghambat dalam penerapansystem perizinan online yaitu melalui tingkat pengetahuan masyarakat tentang system OSS serta kerusakan system yang tidak diperbaiki secara cepat. Berdasarkan hasil penelitian yang telah dilakukan, dapat diketahui bahwa penerapan sistem Online Single Submission (OSS) Pada Pelayanan Perizinan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) diketahui support, capacity dan value sudah memenuhi. Serta faktor penghambat dari penerapan OSS adalah masyarakat kurang paham mengenai penggunaan OSS. Faktor penghambat lainnya adalah sistem yang terpusat, sehingga DPMPTSP tidak dapat mengendalikan apabila terjadi kendala jaringan
English Abstract
The demand for quality public service delivery by the public is increasing and more diverse. Therefore, the implementation of public services by the service implementers should be prioritized and run as effectively as possible. Based on the description above, the researcher took the title Application of Online Licensing System Through Online Single Submission (OSS) to Improve the Quality of Licensing in Malang City. This research was conducted to find out, describe, and analyze regarding the application of online licensing systems at the Malang City Investment and Integrated Licensing Office and to identify inhibiting factors in the application of a single submission online system. The research method used in this research is descriptive research with a qualitative approach. In the data collection, researchers used interview, observation and documentation techniques. In this study to determine the application of an online licensing system through an online single submission, it can be known through three elements according to Harvard JFK School of Government. The elements includes support that consists of legal basis and outreach, capacity which is there are facilities and availability of human resources and value. There are also inhibiting factors in the implementation of online licensing systems, namely through the level of public knowledge about the OSS system and system damage that is not repaired quickly. Based on the results of research that has been done, it can be seen that the application of the Online Single Submission (OSS) system in the Licensing Service at the Investment and Integrated One-Stop Service Office (DPMPTSP) is known that support, capacity and value have been fulfilled. understand about the use of OSS.Other inhibiting factor is a centralized system, so that DPMPTSP cannot control if network constraints occur.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | 0520030173 |
| Uncontrolled Keywords: | Penerapan, Sistem, Perizinan Online, Online Single Submission, Implementation, Systems, Online Licensing, Online Single Submission. |
| Subjects: | 300 Social sciences > 351 Public administration |
| Divisions: | Fakultas Ilmu Administrasi > Ilmu Administrasi Publik / Negara |
| Depositing User: | Zainul Mustofa |
| Date Deposited: | 05 Aug 2022 01:41 |
| Last Modified: | 05 Aug 2022 01:41 |
| URI: | http://repository.ub.ac.id/id/eprint/192994 |
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Text (DALAM MASA EMBARGO)
0520030177- Nizam Sayuti Rahmat.pdf Restricted to Registered users only until 31 December 2023. Download (3MB) |
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