Hilmy, Abid Naufal (2021) Evaluasi Kinerja Terminal Tipe B di Kabupaten Lamongan. Sarjana thesis, Universitas Brawijaya.
Abstract
Terminal Lamongan merupakan terminal angkutan umum yang menjadi salah satu titik simpul transportasi bagi masyarakat Kabupaten Lamongan. Terminal Lamongan memiliki kelas atau tipe sebagai terminal penumpang tipe B dengan luas keseluruhan 8.661m². Namun dalam pelaksanaannya terdapat permasalahan masih belum berfungsi dengan optimal dan belum lengkapnya fasilitas pada pelayanan maupun operasional di Terminal Lamongan, yang terbukti menyebabkan tren menurunnya jumlah penumpang terminal dalam tiga tahun terakhir. Penelitian ini bertujuan untuk menyusun arahan dan prioritas perbaikan kinerja operasional dan kinerja pelayanan Terminal Lamongan. Metode yang digunakan untuk kinerja operasional yang ditinjau adalah fasilitas terminal, lokasi, headway, load factor, waktu antrean, dan sirkulasi terminal sedangkan kinerja pelayanan menggunanakan analisis IPA (Importance Performance Analysis) yang menghasilkan atribut prioritas penanganan dan analisis QFD (Quality Function Deployment) yang menghasilkan arahan dan prioritas perbaikan peningkatan kinerja operasional dan pelayanan terminal. Hasil penelitian berupa strategi perencanaan arahan rekomendasi perbaikan tersebut diantaranya yaitu menyediakan papan informasi dan jadwal kendaraan umum ditempat strategis, menyediakan pos kesehatan sesuai protocol kesehatan Covid-19, menyediakan fasilitas difabel, memperbaiki ruang tunggu penumpang, menyediakan fasilitas gangguan perjalanan angkutan, menyediakan area merokok, memperbaiki fasilitas kamar mandi, menyediakan loket bus, memperbaiki alat pemadam kebakaran, memperbaiki fasilitas keselamatan jalan, memisahkan ruang antar pengguna dan kendaraan, serta mempercepat waktu pelayanan kendaraan umum di Terminal Lamongan.
English Abstract
Lamongan Terminal is a public transportation terminal which is one of the transportation hubs for the people of Lamongan Regency. Lamongan Terminal has a class or type as a Type B Passenger Terminal with a total area of 8,661m². However, in its implementation there are some problems that still not functioning optimally and incomplete facilities for services and operations at Lamongan Terminal, which have proven to caused a downward trend in the number of terminal passengers in the last three years. The methods used in this research are the operational performance reviewed is the main and supporting terminal facilities, location, headway, load factor, queue time, and terminal circulation, while service performance uses IPA analysis (Importance Performance Analysis) which produces priority attributes for handling and QFD (Quality Function Deployment) analysis. which produces directions for recommendations for improvement of operational performance and terminal services. The results of the research are planning strategies for improvement and priorities recommendations, including providing information boards and schedules for public transportation in strategic locations, providing health posts with Covid19 protocols, providing disabled facilities, repairing passenger waiting rooms, providing transportation travel disruption facilities, providing smoking areas, improving bathroom facilities, providing bus counters, repair fire extinguishers, improve road safety facilities, separate spaces between users and vehicles, and speed up service times for public transportation at Lamongan Terminal.
Other obstract
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| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | 052107 |
| Uncontrolled Keywords: | Terminal Penumpang Tipe B, Kinerja Operasional, Kinerja Pelayanan, Analisis IPA, Analisis QFD, Type B Passenger Terminal, Operational Performance, Service Performance, Importance Performance Analysis, Quality Function Deployment Analysis. |
| Subjects: | 300 Social sciences > 307 Communities > 307.1 Planning and development > 307.121 6 City planning |
| Divisions: | Fakultas Teknik > Teknik Perencanaa Wilayah dan Kota |
| Depositing User: | Unnamed user with username rizky |
| Date Deposited: | 26 Oct 2021 06:57 |
| Last Modified: | 24 Feb 2022 02:13 |
| URI: | http://repository.ub.ac.id/id/eprint/186041 |
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Text (DALAM MASA EMBARGO)
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