Aprilian Susanto, Bagas (2021) Evaluasi Kinerja Operasional dan Pelayanan BRT Trans Pakuan Koridor 3 Cidangiang-Bellanova Kota Bogor Pada Masa Pandemi COVID-19. Sarjana thesis, Universitas Brawijaya.
Abstract
Selama pandemi COVID-19 terdapat istilah Adaptasi Kebiasaan Baru (AKB). Kondisi pandemi COVID-19 membuat masyarakat beradaptasi dengan Adaptasi Kebiasaan Baru (AKB) seperti menggunakan masker, melakukan Prilaku Hidup Bersih dan Sehat (PHBS) dengan mencuci tangan dengan sabun atau hand sanitizer, menjaga jarak dan sterilisasi fasilitas yang digunakan secara bersama pada sektor transportasi agar masyarakat tetap merasa nyaman saat menggunakan moda transportasi massal BRT Trans Pakuan Kota Bogor. Fokus penelitian ini adalah mengevaluasi kinerja operasional berdasarkan aspek load factor, travel time, waktu tunggu dan headway, mengevaluasi kinerja pelayanan berdasarkan atribut keamanan, keselamatan, kenyamanan, keterjangkauan, kesetaraan, keteraturan dan memberikan rekomendasi peningkatan kinerja sesuai dengan regulasi yang berlaku dengan menambahkan regulasi yang berlaku pada kondisi pandemi COVID-19. Metode yang digunakan dalam penelitian ini adalah analisis Importance Performance Analysis (IPA) dan Quality Function Deployment (QFD) untuk memberikan rekomendasi. Hasil penelitian untuk kinerja operasional dapat diidentifikasi nilai LF rata-rata sebesar 14%-40%, travel time rata-rata 11-22 menit, waktu tunggu rata-rata 28-32 menit dan headway rata-rata 75-171 menit pada peak hour. Pada Kinerja pelayanan terdapat 16 atribut yang termasuk dalam prioritas penanganan dan 4 atribut pada kinerja operasional, dengan prioritas tertinggi pada kinerja operasional yakni respon teknis RT-5 Menambah jam keberangkatan bus pada peak hour setiap 20-30 menit sekali dan non peak hour setiap 40-45 menit sekali dengan poin 110 dan RT-2 Sosialisasi dan promosi melalui media sosial maupun media massa dengan poin 60. Sedangkan untuk kinerja pelayanan nilai tertinggi RT-12 yakni penambahan fasilitas informasi pelayanan armada dengan poin 256,5. Hasil tersebut dapat dijadikan rekomendasi bagi manajemen BRT Trans Pakuan untuk meningkatkan kinerja operasional dan pelayanan armada.
English Abstract
During the covid-19 pandemic there was a new adaptation model called adaptation to new habits. The COVID-19 pandemic conditions had made people adapt to the new habits of adaptation such as used masks, practicing clean and healthy living behavior by washing handed with soap or handed sanitizer, maintaining distance and sterilizing facilities that were used together in the transportation sector so that people still felt comfortable when used the brt trans pakuan mass transportation mode. The focus of this researched was to evaluate operational performance based on aspects of load factor, travel time, waiting time and headway, evaluate service performance based on the attributes of security, safety, comfort, affordability, equality, regularity and provided recommendations for improving performance in accordance with applicable regulations by adding relevant regulations. applies to the COVID-19 pandemic. The method used in this researched was importance performance analysis (ipa) and quality function deployment (QFD) analysis to provided recommendations. The results of the researched for operational performance could've been identified an average of Load Factor 14%-40%, an average of Travel Time 11-22 minutes, an average of waiting time 28-32 minutes and an average of headway 75-171 minutes at peak hour. In service performance there were 16 attributes that were included in the priority of handling and 4 attributes of operational performance, with the highest priority on operational performance, technical response RT-5 increase departure hours at peak hour every 20-30 minutes and non peak hour every 40-45 minutes and RT-2 socialization and promotion through social media and mass media. As for the highest valued service performance for RT-12 was the addition of bus service information facilities. These results could've been used as recommendations for the management to improved their operational performance services.
Other obstract
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| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | 711 |
| Uncontrolled Keywords: | Evaluasi-Kinerja, Importance-Performance-Analysis (IPA), Quality-Function Deployment (QFD), Performance-Evaluation. |
| Subjects: | 300 Social sciences > 307 Communities > 307.1 Planning and development > 307.121 6 City planning |
| Divisions: | Fakultas Teknik > Teknik Perencanaa Wilayah dan Kota |
| Depositing User: | Unnamed user with email gaby |
| Date Deposited: | 22 Oct 2021 01:50 |
| Last Modified: | 25 Feb 2022 03:55 |
| URI: | http://repository.ub.ac.id/id/eprint/184824 |
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Text (DALAM MASA EMBARGO)
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