Ramdhan, Denis Mafira (2019) Evaluasi Usability Aplikasi Mobile Karir.com Menggunakan Metode Heuristic Evaluation. Sarjana thesis, Universitas Brawijaya.
Abstract
Karir.com adalah portal karir pertama di Indonesia dan merupakan platform perekrutan tenaga kerja secara online. Karir.com dapat diakses melalui website dan aplikasi mobile. Pada aplikasi mobile Karir.com terdapat permasalahan usability ketika pengguna menggunakan aplikasi seperti tidak adanya konfirmasi ketika melamar dan tidak ada fitur pembatalan ketika sudah melamar pekerjaan. Untuk mengetahui permasalahan lainnya yang lebih kompleks dan spesifik dilakukan heuristic evaluation karena melibatkan ahli pada bidang usability sebagai evaluator. Heuristic evaluation yang digunakan mengacu pada 10 prinsip heuristik Nielsen yaitu: visibility of system status, match between system and the real world, user control and freedom, consistency and standards, error prevention, recognition rather than recall, flexibility and efficiency of use, aesthetic and minimal design, help user recognize, diagnose, and recover from errors dan help and documentation. Evaluator yang terlibat dalam proses evaluasi berjumlah 4 orang evaluator. Pada pengujian awal evaluator menemukan 25 permasalahan usability. Dari total 25 masalah usability mencakup seluruh 10 aspek prinsip usability Nielsen. Frekuensi prinsip heuristik pada temuan masalah tertinggi yaitu pada consistency and standards (H-4) dengan presentase 22.58%. Serta rata-rata severity rating tertinggi yaitu pada prinsip heuristik help and documentation (H-10) dengan nilai 3. Setelah mengimplementasikan hasil rekomendasi perbaikan, pada pengujian setelah perbaikan tidak ditemukan permasalahan usability pada pengujian awal dan hanya ditemukan 1 masalah usability baru dengan nilai severity rating 1. Perbaikan yang dilakukan sangat berpengaruh pada menurunnya jumlah temuan masalah.
English Abstract
Karir.com is the first career portal in Indonesia and a platform for recruitment of employee through online. Karir.com can be access through website and mobile application. However, in the Karir.com mobile application there is a usability problems when the users use the application. Examples, there is no confirmation when applying a job and there is no cancellation feature after applying a job. In order to have information on other problems which are more complex and specific, heuristic evaluation can be done as it involves usability expert as an evaluator. Heuristic evaluation used can be divided into 10 Nielsen’s heuristics principle. The 10 Nielsen’s heuristics principle are visibility of system status, match between systems and real world, user control and freedom, consistency and standards, error prevention, rather than recall recognition, flexibility and efficiency of use, aesthetic and minimal design, help users recognize, diagnose, and recover from errors and help and documentation. The evaluators involve in the evaluation process consist of 4 people evaluators. In the first analysis, the evaluators discovered 25 usability problems. From the total of 25 usability problems, it includes all 10 aspects from Nielsen’s usabiliity problems. The highest frequency of the problem is at the consistency and standards (H-4) with the percentage of 22.5%. furthermore, the highest average of severity rating is at the help and documentation (H-10) of heuristic principle with the value of 3. After the implementation of recommendation improvement results, there is no problem found on the usability in the early evaluation, and only 1 new usability problem found in further evaluation with the severity rating value of 1. The improvements made are very effective with the decreasing of total problems found.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FILKOM/2019/374/051905692 |
| Uncontrolled Keywords: | usability, usability evaluation, heuristic evaluation, mobile application, severity rating |
| Subjects: | 000 Computer science, information and general works > 005 Computer programming, programs, data > 005.3 Programs > 005.302 87 Testing and measurement |
| Divisions: | Fakultas Ilmu Komputer > Sistem Informasi |
| Depositing User: | Endang Susworini |
| Date Deposited: | 24 Aug 2020 06:51 |
| Last Modified: | 06 Mar 2024 04:16 |
| URI: | http://repository.ub.ac.id/id/eprint/171649 |
![[thumbnail of Denis Mafira Ramdhan (2).pdf]](http://repository.ub.ac.id/style/images/fileicons/text.png) |
Text
Denis Mafira Ramdhan (2).pdf Download (8MB) |
Actions (login required)
 |
View Item |