Pengaruh Motivasi, Insentif, Kepemimpinan, Supervisi Dan Lingkungan Kerja Terhadap Kinerja Pegawai Kantor Pelayanan Pajak Pratama Malang Selatan

Ali, Wafi Dhiyaulhasan (2019) Pengaruh Motivasi, Insentif, Kepemimpinan, Supervisi Dan Lingkungan Kerja Terhadap Kinerja Pegawai Kantor Pelayanan Pajak Pratama Malang Selatan. Sarjana thesis, Universitas Brawijaya.

Abstract

Kinerja organisasi yang baik dicerminkan melalui kinerja individu yang baik. Kantor Pelayanan Pajak (KPP) Pratama Malang Selatan selalu melebihi dari target penerimaan pajak dalam dua tahun terakhir yaitu untuk tahun 2016 dan 2017 dengan tingkat nilai presentase pencapaian melebihi target yang tinggi yaitu 38% di tahun 2016 dan 5% di tahun 2017 yang mana peningkatan tersebut relatif lebih besar dibandingkan dengan KPP lain di Kota Malang. Penelitian bertujuan untuk menguji pengaruh motivasi, insentif, kepemimpinan, supervisi, dan lingkungan kerja terhadap kinerja pegawai kantor pelayanan pajak pratama malang selatan. Penelitian merupakan penelitian kuantitatif dan data dikumpulkan menggunakan metode survei menggunakan kuesioner. Sampel penelitian adalah 77 pegawai pajak yang bekerja di kantor pelayanan pajak pratama malang selatan. Hasil penelitian menunjukkan bahwa motivasi, kepemimpinan, dan lingkungan kerja berpengaruh positif terhadap kinerja pegawai kantor pelayanan pajak pratama malang selatan, sedangkan insentif dan supervisi tidak berpengaruh terhadap kinerja pegawai kantor pelayanan pajak pratama malang selatan. Hasil penelitian dapat digunakan untuk perumusan kebijakan guna peningkatan kinerja dan evaluasi kinerja bagi para pegawai melalui motivasi, kepemimpinan, dan lingkungan kerja.

English Abstract

Good organizational performance is reflected through good individual performance. The South Malang Small Tax Office had always exceeds the tax revenue target in two years of 2016 and 2017 with achievement precentages highly exceeding targets by 38% in 2016 and 5% in 2017, for wich the increase is relatively greater compared to other tax office in teh City of Malang. The purposes of this study is to examine the effect of motivation, incentives, leadership, supervision, and work environment on the performance of employees of the South Malang Small Tax Office. The research is a quantitative study and data is collected using a survey method, which is using a questionnaire. The sample of the study were 77 tax employees who worked in the South Malang Small Tax Office. The results showed that motivation, leadership, and the work environment had a positive effect on the performance of employees of the southern Malang tax service office, while incentives and supervision had no effect on the performance of the employees of the South Malang Small Tax Office. The research results can be used for policy formulation to improve and evaluate the performance of employees through motivation, leadership, and the work environment

Other obstract

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Item Type: Thesis (Sarjana)
Identification Number: SKR/EFB/2019/22/051903459
Uncontrolled Keywords: motivasi, insentif, kepemimpinan, supervisi, lingkungan kerja, kinerja pegawai, motivation, incentives, leadership, supervision, work environment, employee performanc
Subjects: 600 Technology (Applied sciences) > 658 General management > 658.3 Personnel management (human resource management)
Divisions: Fakultas Ekonomi dan Bisnis > Akuntansi
Depositing User: Nur Cholis
Date Deposited: 20 Jul 2020 08:18
Last Modified: 21 Oct 2021 04:02
URI: http://repository.ub.ac.id/id/eprint/170106
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