The Evaluation of Service Performance for Women and Children Victims of Violence (Study at Integrated Service Center for The Empowerment of Women and Children (P2TP2A), DKI Jakarta)

Swanita, Deliana (2018) The Evaluation of Service Performance for Women and Children Victims of Violence (Study at Integrated Service Center for The Empowerment of Women and Children (P2TP2A), DKI Jakarta). Sarjana thesis, Universitas Brawijaya.



English Abstract

Violence against women and children has mainly become an irnpo11ant issue in OKI Jakarta since Jakarta has the highest number of violence in Indonesia. It prompted the local government to immediately provide the appropriate service that is needed by victims of violence that is comprehensive, accommodative and qualified public services through Integrated Service Center for the Empowerment of Women and Children (P2TP2A) as an integrated service center for women and children empowerment efforts including information centers, consultation centers, complaints services, early health care, counseling, legal assistance, repatriation and social reintegration, shelters, refeITal centers and economic empowerment services and women's independence for victims of violence. The purpose of this research is to evaluate the service for women and children victims of violence in terms of effectiveness, relevance, output (quality), accessibility, responsiveness, and outcome as well as the supporting factors and barriers of the service to the victims of violence. This undergraduate thesis uses descriptive research with qualitative approach and snowball sampling technique. The methods of this research are observation, interview and collection of documents. The data analysis method of this research is from John W. Creswell. According to the result of this research, P2TP2A OKI Jakarta with the work partners have provided their effective effort to the handling of victims of violence, particularly on the curative basis. But there are stiJl Jacks toward the service performance provided such as the low level of awareness towards violence against women and children and the acknowledgement of P2TP2A as the service institution for victims of violence. Moreover, the promotive-preventive action of violence against women and children is also still lacking. In the other hand, the lack of budgetary resource is affecting the creation of service innovation through the usage of technology due to the lack of money they had. It also affecting the limited time of service that supposed to be 24 hours. Therefore, based on the evaluation, the service performance of P2TP2A DKI Jakarta is not optimal as it supposed to be.

Item Type: Thesis (Sarjana)
Identification Number: SKR/FIA/2018/277/051804405
Uncontrolled Keywords: Evaluation, Service Performance, Women and Children, Victims of Vio lence, Public Service, Social Planning
Subjects: 300 Social sciences > 362 Social problems of and services to groups of people > 362.8 Other groups of people > 362.88 Victims of crimes and war
Divisions: Fakultas Ilmu Administrasi > Ilmu Administrasi Publik / Negara
Depositing User: soegeng sugeng
Date Deposited: 21 Jun 2019 01:37
Last Modified: 25 Oct 2021 04:11
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