Hadi, Ikrom Septian (2018) Evaluasi Kualitas Website Terhadap Kepuasan Masyarakat Menggunakan Metode Webqual 4.0 4.0 Dan Importance Performance Analysis (Ipa) (Studi Kasus Pada Website Disperkim.Malangkota.Go.Id Dinas Perumahan Dan Kawasan Permukiman Kota Malang). Sarjana thesis, Universitas Brawijaya.
Abstract
Tujuan dari penelitian ini untuk mendapatkan hasil evaluasi dari website disprekim.malangkota.go.id menggunakan Webqual 4.0 4.0 dan mendapatkan rekomendasi untuk website disperkim.malangkota.go.id menggunakan guideline dan metode IPA. Metode yang digunakan pada evaluasi website Dinas Perumahan dan Permukiman Kota Malang ini yaitu Webqual 4.0 4.0 dengan 3 dimensinya serta metode lmportance and Performance Analysis (lPA) yang terdiri dari analisis tingkat kesesuaian, analisis gap, serta analisis kuadran lPA. Teknik pengambilan sampel yang dilakukan dalam penelitian ini adalah Non probabtity sampling. Setelah data dikumpulkan dapat dilakukan pengolahan data sesuai dengan skala likert dan dihitung berdasarkan poin setelah itu perhitungan pertanyaan positif dan negative diakumulasikan dan membentuk suatu kesimpulan. Hasil analisis kualitas Website Dinas Perumahan dan Kawasan Permukiman Kota Malang menunjukkan bahwa Website tersebut memiliki tingkat kesesuaian <100% yaitu sebesar 94,53%, Artinya tingkat kinerja Website Dinas Perumahan dan Kawasan Permukiman Kota Malang masih dibawah tingkat kepentingan atau tidak sesuai dengan harapan pengguna. Rata Rata nilai kesenjangan (GAP) pada Website Dinas Perumahan dan Kawasan Permukiman Kota Malang menunjukkan hasil negatif (< 0) yaitu sebesar -0,24, Hasil tersebut menunjukkan bahwa tingkat kinerja Website Dinas Perumahan dan Kawasan Permukiman Kota Malang masih kurang dan belum memenuhi harapan pengguna.
English Abstract
The purpose of this study to obtain results of the evaluation of website use Webqual 4.0 disprekim.malangkota.go.id 4.0 and get advice on website disperkim.malangkota.go.id using the guidelines and methods of science. The method used in the evaluation of the Department of Housing and Settlement website Malang was that Webqual 4.0 4.0 to 3 dimensions as well as methods lmportance and Performance Analysis (LPA), which consists of a conformance level analysis, gap analysis, and analysis of LPA quadrant. The sampling technique used in this research is Non probabtity sampling. Once the data is collected to do data processing in accordance with the Likert scale and are calculated based on points after the calculation of positive and negative questions accumulated and form a conclusion. The results of the analysis of the quality of Website Department of Housing and Settlement Region Malang shows that the website has a concordance rate of <100% is equal to 94.53%, means that the Website performance level Department of Housing and Settlement Region Malang is still below the level of interest or not in accordance with user expectations. Average Average value gap (GAP) on the Website of Housing and Settlement Region Malang were negative (<0) is equal to -0.24, the results showed that the level of performance Website Department of Housing and Settlement Region Malang is still lacking and has not met expectations users.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FTIK/2018/556/051808400 |
| Uncontrolled Keywords: | evaluasi kualitas website, kepuasan masyarakat, metode Webqual 4.0 4.0, metode Importance Performance analysis (IPA), HHS Guidelines evaluation of website quality, satisfaction, Webqual 4.0 4.0 method, Importance Performance analysis (IPA), HHS Guidelines |
| Subjects: | 300 Social sciences > 354 Public administration of economy and environment > 354.2 General considerations of public administration |
| Divisions: | Fakultas Ilmu Komputer > Sistem Informasi |
| Depositing User: | Budi Wahyono Wahyono |
| Date Deposited: | 26 Mar 2019 02:25 |
| Last Modified: | 21 Oct 2021 03:09 |
| URI: | http://repository.ub.ac.id/id/eprint/162106 |
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