Camila, Intan (2018) Evaluasi Proses Optimasi Sumber Daya, Pengelolaan Sumber Daya Manusia, Dan Pengelolaan Operasional Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu DKI Jakarta Menggunakan Kerangka Kerja COBIT 5. Sarjana thesis, Universitas Brawijaya.
Abstract
Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (PTSP) DKI Jakarta memiliki visi solusi perizinan warga Jakarta dengan beberapa misi yang menunjukkan bahwa PTSP memberikan pelayanan quick response. Hal tersebut menunjukkan bahwa PTSP harus memiliki sumber daya manusia yang cukup dan memiliki kemampuan, penerapan teknologi informasi yang optimal dan kegiatan operasional yang berjalan dengan lancar. Untuk mengukur nilai optimal pada sumber daya teknologi informasi, sumber daya manusia dan kegiatan operasional dilakukan penilaian tingkat kapabilitas pada proses EDM04 (Ensure Resource Optimizaton), APO07 (Manage Human Resource) dan DSS01 (Manage Operations) menggunakan kerangka kerja COBIT 5. Penilaian dilakukan secara berurut dari level 0 hingga level 5 untuk mengetahui capability level, melakukan analisis kesenjangan antara capability level dengan targeted level dan memberikan rekomendasi sebagai perbaikan atau peningkatan kualitas organisasi. Penilaian memiliki beberapa kategori yaitu N (Not Achieved), P (Partially Achieved), L (Largely Achieved) dan F (Fully Achieved). Proses penilaian dilakukan melalui beberapa metode yaitu wawancara, observasi dan lembar penilaian. Capability level pada proses EDM04, APO07 dan DSS01 masing-masing berada di level 3 yang mana pada setiap proses telah melakukan base practice dan memiliki work product yang berkaitan dengan aktivitas dari masing-masing proses. DPM PTSP memiliki targeted level yang juga sama pada setiap proses yaitu pada level 5 didapatkan kesenjangan sebanyak 2 dan menghasilkan beberapa rekomendasi yang merujuk pada melakukan analisis, melakukan kegiatan dan membuat dokumen yang berhubungan dengan masing-masing proses.
English Abstract
Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (PTSP) DKI Jakarta had a vision to be a Jakarta citizens licensing solutions and also had some missions that is providing a quick response services to Jakarta citizens. It indicated that DPM PTSP must had sufficient and capable human resources, the application of optimal information technology and operational activities that run smoothly. In order to measure the optimal value of information technology resources, human resources and operational activities, a capability level assessment must be carried out in COBIT 5 Framework focused on EDM04 (Ensure Resource Optimization) process, APO07 (Manage Human Resource) process and DSS01 (Manage Operations) process. The capability level assessment carried out sequentially from level 0 to level 5, analyzed the gap between capability level and targeted level, and provided the recommendations as an improvement of organizational’s quality. The assessment had some categories, N (Not Achieved), P (Partially Achieved), L (Largely Achieved), and F (Fully Achieved). The assessment carried out through several methods of interview, observation and assessment sheet. The capability level of the EDM04, APO07 and DSS01 process get capability level in level 3. It means that each process had done with the base practices and had several work products related to activities in each process. DPM PTSP had targeted level which is the same in each process in level 5, therefore the gap was 2 and produced some recommendations to be analyzed, to do activities and create documents related to each process.
| Item Type: | Thesis (Sarjana) |
|---|---|
| Identification Number: | SKR/FTIK/2018/469/051808074 |
| Uncontrolled Keywords: | ensure resource optimization, manage human resource, manage operations, evaluasi, COBIT |
| Subjects: | 600 Technology (Applied sciences) > 658 General management > 658.3 Personnel management (human resource management) |
| Divisions: | Fakultas Ilmu Komputer > Sistem Informasi |
| Depositing User: | Budi Wahyono Wahyono |
| Date Deposited: | 25 Mar 2019 06:45 |
| Last Modified: | 21 Oct 2021 01:44 |
| URI: | http://repository.ub.ac.id/id/eprint/162060 |
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